IT Service Desk Specialist

Description

Function

IT

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Your impact

As an IT Service Desk Specialist at Hitachi, Ltd., you will provide essential first-line technical support to employees and help ensure smooth day-to-day business operations.

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network-related issues via phone, email, and chat.
• Log, categorize, prioritize, and track support requests in the IT service management system.
• Resolve common IT issues independently, including password resets, software installations, peripheral connectivity problems, and basic network troubleshooting.
• Escalate complex issues to second-level support teams or subject matter experts, while ensuring timely follow-up with users.
• Maintain accurate and up-to-date documentation of solutions, procedures, and frequently asked questions in the knowledge base.
• Support IT onboarding and offboarding activities, including account creation or deletion and equipment setup or retrieval.
• Educate users on IT best practices and self-service options to promote efficient technology use.
• Contribute to IT projects, system improvements, and upgrades as required.
• What you bring
• Associate's degree in Information Technology, Computer Science, or a related field. A Bachelor's degree is preferred.
• 1 to 3 years of experience in an IT service desk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office, and common business applications.
• Familiarity with network fundamentals, including TCP/IP, DNS, and VPN.
• Experience with IT service management tools such as ServiceNow or Jira Service Management.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work effectively in a fast-paced, collaborative team environment.

Requirements

• Relevant IT certifications, such as CompTIA A+ or ITIL Foundation, are an advantage.