Helpdesk Engineer

Description

Please note that this position is hybrid, with three days per week in the office (Kraków, Fabryczna).

The Basics

The company is expanding rapidly and is searching for a smart and motivated Help Desk Engineer, who can facilitate continued growth. This individual will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including the company’s product.

The Help Desk Engineer is crucial to ensuring that IT and the company’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of the company.

Responsibilities

• Assist with user onboarding/offboarding
• Act as L1 and L2 support for all the company employees
• Configure and support issues with iOS and Android devices
• Provide on-site and remote support to our end users
• Help create content and develop our internal IT Wiki
• Assist in the device imaging process
• A/V and event support
• Some project work
• We’re looking for someone with
• Education
• Bachelor's Degree in Computer Science, IT or equivalent work experience
• Experience
• 2 years of relevant technical support experience
• Solid understanding of operating systems (Mac OS X, Windows)
• Understanding of Active Directory
• Basic understanding of networking
• Experience with ServiceNow or other IT ticketing systems
• Ability to support both non-technical and highly technical end users
• Video conferencing with tools like: Zoom, Teams, etc.
• Nice to have
• Experience with user management in Google
• Executive/VIP support experience
• Other requirements
• Ability to support both non-technical and highly technical end users
• Strong problem-solving skills
• Positive attitude and excellent interpersonal communication skills
• Passion for technology
• About the company
• The company is the Autonomous IT company. As Al accelerates both innovation and risk, the company Atlas, the company's autonomous operating system, puts the full depth of the company Autonomous IT Platform behind every IT and security operator - human and agentic. The company provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.
• The company is recognized as a Leader in the inaugural 2026 Gartner Magic Quadrant for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave. Endpoint Management Platforms, Q2 2026.
• To learn how the company delivers Autonomous IT for unstoppable business, visit  the company's site  and follow us on  LinkedIn  and  X .
• On a mission. Together.
• At the company, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
• As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
• Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
• Taking care of our team members
• Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
• Please be aware of job offers coming from people claiming to be the company employees. The company employees will only use @the company's site email addresses to communicate with you, will have video interviews with you, and will never ask you for money.
• This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.