Technical Product Support Engineer III - Implant

Description

The company is a global leader in materials science and engineering. Its equipment and services underpin nearly every new semiconductor chip and advanced display, and support AI and the commercial rollout of next-generation chips.

The team works on the technology that moves the electronics industry forward.

Responsibilities

• You own all technical support for one named customer, covering escalations, fleet performance, installations, improvement programs and upgrades.
• You are the field escalation contact between the customer and the Division, supplying technical support and documents to field engineers, technicians and product support staff who diagnose, troubleshoot, repair and debug equipment.
• You support Engineering in Alpha Site work: installing, operating, calibrating, servicing and testing new hardware, process or software designs, either in house or on an engineering tool.
• You run Beta Site work on customer tools, covering installation, operation, calibration, service and testing of new hardware, software or processes.
• You start and review engineering change orders (ECOs) to confirm the data supports the fix, and you brief the field on the outcome.
• You prepare and present system performance data, including MTBF, MTBI and availability, along with process data and I/W spending analysis.
• You help the GPS group write CENs and BKMs, and you write and review documents on technical improvements, upgrades and support plans. You present these to the customer and make sure the field implements them.

Requirements

• You have hands-on and conceptual expertise in your own discipline and a working grasp of related disciplines.
• You know current best practices, how your area fits with others, and who the competitors are and what sets them apart.
• You guide less experienced colleagues and may lead small projects with limited risk and resource needs.
• You solve complex problems, rethink existing solutions, and reach decisions by weighing several sources of information.
• Your work affects customer, operational, project and service activities in your team and related teams, within broad guidelines and policies.
• You explain hard or sensitive information clearly and build agreement among stakeholders.

Conditions

Full-time, regular assignment.

Up to 50% travel.

Not eligible for relocation.

Locations: Dresden (Germany), Grenoble (France), Leixlip (Ireland), Nijmegen (Netherlands) or Villach (Austria).

Salary range: €70.400,00 to €96.800,00. Final pay depends on location, hire grade, job knowledge, skills, experience and fairness to current team members.

For sales roles, the posted range is the Target Total Cash range, meaning base salary plus target bonus at 100% goal.

Benefits

• A comprehensive benefits package.
• Possible eligibility for a bonus and a stock award program, where applicable.
• Programs supporting health and wellbeing and personal and professional growth, at work and beyond.