Technical Support specialist

Description

Technology that works flawlessly can make all the difference for farmers and technicians around the world. As a Hub & Tooling Specialist, you help ensure that critical digital services remain secure, stable, and available every day. Your work directly supports technicians in the field and contributes to an uninterrupted farming operation for our customers.

Within the Digital Operations Center (DOC), you combine operational excellence with a continuous improvement mindset. You work closely with Product Development teams, DOC Direct Impact, Clusters, and Lely Centers worldwide. By connecting operational insights with product improvements, you help shape services and tooling that thousands of users rely on every day. Imagine seeing feedback from the field translated into a better product experience, while knowing your work helps farmers continue their daily operations without disruption.

Responsibilities

• Monitoring the health, performance, and availability of the Lely Hub platform and central technician tooling.
• Resolving complex operational incidents and supporting second and third-line investigations.
• Coordinating releases, rollouts, and operational readiness activities to ensure smooth deployments.
• Improving monitoring, observability, security, and access management capabilities across the platform landscape.
• Working together with Product Development teams and operational stakeholders to translate field feedback into structural improvements.
• Maintaining documentation, operational procedures, and knowledge materials while supporting and training technicians when needed.

Requirements

• You enjoy combining technology, operations, and continuous improvement. You quickly understand complex systems, identify opportunities to improve them, and work effectively with stakeholders across different teams and countries. You take ownership, communicate clearly, and remain focused on delivering reliable services that create value for users.
• Additionally, you bring the following:
• A bachelor's level working and thinking capability, gained through education, experience, or a combination of both, with a technical or IT background.
• At least 3 years of experience in IT operations, application support, or a similar technical environment.
• Experience with monitoring solutions and second and third-line operational support activities.
• The ability to understand a system's internal state through its external outputs, enabling proactive troubleshooting, optimization, and service improvement.
• Experience documenting procedures and sharing knowledge with users or technical colleagues.
• A proactive mindset with a passion for continuous improvement, ownership, and operational excellence.
• Residence in the Netherlands with a valid work permit (sponsorship is not an option).
• Willingness to participate in a 24/7 on-call rotation after completing the internal training program.
• Additional Information
• Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You contribute to making the agricultural sector future-proof, and we make sure that you get all the space, resources and support you need to do so.
• An international working environment with opportunities for own initiative and entrepreneurship.
• Excellent working conditions, including up to 8 weeks of vacation per year and a good pension scheme.
• A salary within the scale of € 4.200,- to € 5.500,- gross per month, in which we like to see opportunities for growth from your starting salary towards the future .
• You have the option to participate in a preventive medical examination.
• During the Christmas period, Lely closes its door for two weeks.
• Good growth opportunities: you are in control of your development and can choose from various training courses through our Lely Academy, from personal development to job-specific training.
• Our modern Lely Campus offers daily access to extensive sports facilities: an indoor gym, outdoor padel courts, an outdoor basketball and volleyball court, table tennis and table soccer. You can join Hyrox workouts or sign up for personal training - and challenge your colleagues during an active break.
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid work policy: you work at least three days a week on Campus, with flexible working hours and plenty of room to spend extra time on site (between 06:00 and 20:00).
• A free shuttle bus will take you to and from the metro in Maassluis, so your workday starts and ends smoothly.
• Successes need to be celebrated: from anniversaries to Christmas parties - at Lely we know how to do it!
• Recruitment & selection agency, consultancy, and/or secondment agency?
• We appreciate the interest, but we are looking for all our candidates directly. We understand that you, as an intermediary, want to present candidates for our great positions and thus contribute to our ambitions, but this is not how we have set up our recruitment. This means that all unsolicited profiles offered on Lely vacancies will be treated as direct applications.
• Company Description
• We believe in a sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise.
• It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have become an innovative leader in automated systems for dairy farmers around the world. With more than 2,600 specialised professionals, we continuously work on the next agricultural revolutions. We do this not only from our Campus in Maassluis, a building that has achieved the highest possible sustainability standards in the Netherlands, but also across the globe. Our goal is to keep dairy farming attractive for future generations.