IT Business Analyst

Description

The company helps organisations run buildings and businesses more efficiently, safely and sustainably, with work across healthcare, education, infrastructure, commercial real estate, manufacturing and government. It has been operating for over 140 years and works in more than 150 countries.

This IT Business Analyst role is based in the Sydney team and focuses on business process improvement, digital transformation and enterprise technology projects.

Responsibilities

• Build working relationships with business stakeholders and IT teams so technology choices match business goals.
• Find places where technology and automation can improve business processes.
• Help with business risk management, compliance and audit remediation.
• Help set and deliver strategic and tactical technology goals.
• Gather, analyse and document business requirements and functional specifications.
• Run workshops, stakeholder interviews and discovery sessions.
• Map current and future business processes and workflows.
• Study key business data flows, systems and operational needs.
• Turn business capabilities into detailed functional requirements.
• Work with technical teams to design, test and roll out business solutions.
• Support user acceptance testing (UAT) and deployment.
• Contribute to change management, communications and training.
• Keep solution documentation and system records current in ServiceNow and the CMDB.
• Support business continuity and disaster recovery work.
• Make sure IT governance processes and best practice are followed.

Requirements

• You are analytical and collaborative, engage stakeholders with confidence, question existing processes and drive outcomes for the business.
• Bachelor's degree in Information Technology, Computer Science, Business or a related discipline.
• At least 7 years in business analysis, systems analysis or similar roles.
• A proven record of turning complex business needs into practical technology solutions.
• Strong skills in business process mapping, documentation and stakeholder management.
• Essential: experience with ERP platforms and business processes, including Pronto, iScala or Epicor.
• Experience using SQL and data analysis tools.
• Experience delivering projects using Agile, hybrid or both.
• A solid grasp of project delivery methodologies.
• Excellent communication, facilitation and problem-solving skills.
• Desirable: experience with Business Intelligence and reporting platforms such as Power BI or Cognos.
• Desirable: CBAP, PMP or another relevant business analysis or project management certification.
• Desirable: experience supporting enterprise transformation or system implementation projects.

Conditions

Applicants must have full Australian working rights and a valid Australian driver's licence.

You must pass a pre-employment medical assessment, a satisfactory criminal history check and drug and alcohol screening clearance.