Data and Insights Analyst - Operations

Description

The role sits in the COO Analytics Centre of Expertise and focuses on turning complex operational data into clear, actionable insights for customer, risk and business decisions.

The work covers the full analytics lifecycle: finding insights, building dashboards, automating workflows and testing practical AI use cases.

You would work with stakeholders across COO Operations or COO Risk on business questions that need scalable, actionable solutions to improve performance, productivity and risk decisions.

The company is a bank, and the team values individual contribution, global collaboration and ownership of projects.

The company is a WGEA Employer of Choice for Gender Equality and a Family Inclusive workplace.

Hiring is based on skills, capabilities and alignment with company values, so you should apply even if you do not meet every criterion.

The company uses direct talent sourcing and does not accept agency introductions.

Requests for support or adjustments during the application, including DEI and LGBTQI+ confidential application support, go to the company's site.

Responsibilities

• Analyse complex customer data and turn the findings into practical recommendations for operational, customer and risk decisions.
• Work with business stakeholders to define their questions, expected outcomes and the right analytical method.
• Build reports, dashboards and analytical tools covering customer behaviour, operational performance, channel usage, risk signals and process results.
• Use SQL and SAS to extract, transform and analyse data from several sources.
• Help prototype and build AI-enabled solutions and emerging AI agents for banking and financial services, with a fair working knowledge of Copilot Studio, GitHub and the Azure analytics environment.
• Use Microsoft Copilot and other AI tools responsibly, balancing innovation against data governance, privacy and regulatory requirements.

Requirements

• Have 3, 5 years of experience in analytics, data, automation or digital solution roles, ideally in banking, financial services or another regulated sector.
• Show strong analytical and problem-solving skills and engage stakeholders well, explaining technical ideas in business terms.
• Have advanced SQL, SAS or similar query language skills for extracting, transforming and analysing data.
• Have strong Power BI and Tableau experience in data modelling, reporting, visualisation and presenting insights as a story.
• Have strong capability in data quality, data governance, data warehousing and analytical principles.
• Experience using Power Automate and/or Power Apps to build workflow and process solutions is desirable.
• Have practical experience with AI tools such as Microsoft Copilot, Azure AI services or equivalents, and the judgement to weigh innovation, delivery, risk and governance.

Conditions

The role is part of the COO Analytics Centre of Expertise.

Equal opportunity: the company values diversity and inclusion in its hiring.

Benefits

• Discounted health insurance through the company Health Insurance.
• An additional rest day to support wellbeing.
• An IMPACT Day to volunteer on approved sustainability activities.