The company is seeking an experienced security operations professional to serve as Supervisor supporting the client’s 24/7 global security operations. Reporting to the Manager, the Supervisor will provide shift leadership and operational oversight for personnel and activities.
The Supervisor will oversee alarm response activities, dispatch coordination, access control operations, incident management, CCTV monitoring, emergency communications, and quality assurance processes while ensuring adherence to established procedures.
The role serves as a key escalation point for Operators and acts on behalf of the Manager when required.
This is an on-site role at the client's Los Angeles office . This role requires you to work 5x8-hour shifts, rotating early, late, and nights, including weekends, with flexibility to cover gaps as needed.
Responsibilities
Supervise daily shift activities and lead Operators.
Review alarms, incidents, dispatches, and escalations to ensure proper handling.
Support emergency response and incident coordination activities.
Monitor CCTV, access control, and badge management processes for quality and compliance.
Review reports, logs, and documentation for accuracy and completeness.
Conduct shift handovers and maintain operational continuity across shifts.
Provide coaching, mentoring, and on-the-job training.
Support workforce scheduling, coverage, and escalation management.
Act as shift lead during critical incidents and facility disruptions.
Requirements
Strong operational security and incident management experience.
Ability to prioritize multiple incidents and competing operational requirements.
Strong written communication and report review skills.
Knowledge of access-control, CCTV, dispatch, and alarm monitoring platforms.
Experience supervising or mentoring personnel preferred.
Bachelor's degree or equivalent experience preferred.
3+ years of operational security, GSOC, or security operations experience.
Previous supervisory, shift-lead, coaching, or mentoring experience preferred.
Additional Information
This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, video phone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.
Benefits
Salary Range: $84,000 - 105,000
401(k) up to 5% matching
Medical/Dental/Vision
Basic Life and AD&D Insurance
Long Term/Short Term Disability
PTO: 160 hours (20 days) accrued per year
Sick: 9 days front-loaded
11 Federal Holidays, with the day back in lieu, if worked
3 Bereavement days
Employee Assistance Program and Employee Discount Program
Interview Process
Initial call with our Talent Acquisition team member
Panel interview with some of the team members and hiring managers at the company
Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you meet some of the requirements and can offer a unique perspective for this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
The company is committed to the recruitment and selection of candidates without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
Company Description
The company is a leading intelligence and strategic risk consultancy in the security sector.
The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. The company offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.
Key attributes of the company employees are:
Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams