ACS 3LS Quality Engineer - Workstation Products

Description

The team handles the most difficult customer escalations on HP workstation products and solutions, working as the senior technical authority.

The role calls for deep technical knowledge, strong analytical and troubleshooting ability, and close work with engineering, quality, manufacturing and product management.

You take full ownership of critical issues, lead root cause work and corrective actions, and keep technical and executive stakeholders informed while building expertise in new technologies.

Responsibilities

• Lead the investigation and resolution of highly complex technical problems affecting customers, partners and business-critical environments.
• Take ownership of escalated cases from first contact until final resolution.
• Troubleshoot advanced issues with a structured, data-driven method to find root causes and confirm fixes.
• Work with engineering, quality, manufacturing, product management and external vendors to deliver corrective actions and lasting solutions.
• Develop and maintain deep expertise in one or more strategic technologies, platforms or product areas.
• Review logs, traces, diagnostics and customer environments to spot systemic problems and trends.
• Turn complex findings into clear recommendations for both technical and non-technical audiences.
• Write and maintain detailed technical documentation, investigation findings and knowledge resources.
• Drive urgency, alignment and action plans across teams for high-impact issues.
• Mentor peers and help build technical capability across the organization.
• Support global customers and teams as business priorities and urgent customer needs change.
• Keep learning through self-directed study, hands-on investigation and work with emerging technologies.

Requirements

• Four-year or graduate degree in industrial, manufacturing, electrical or electronics engineering, or another related field, or equivalent work experience or proven competence.
• Typically 4-7 years of work experience, preferably in quality assurance, reliability or a related field. An advanced degree with 3-5 years of work experience is also accepted.
• Preferred certifications or experience: Red Hat Certified System Administrator (RHCSA), Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), Intel and/or AMD platform technologies training or equivalent hardware architecture certification, Linux Professional Institute Certification (LPIC-1 or higher).
• Preferred: equivalent Microsoft training or proven experience in Windows troubleshooting, Sysinternals, WinDbg, ETW tracing, performance analysis and enterprise endpoint management.
• Preferred Windows skills: Windows Internals, Sysinternals Suite, WinDbg and crash dump analysis, Windows Performance Recorder (WPR), Windows Performance Analyzer (WPA), Driver Verifier, ETW (Event Tracing for Windows), Windows kernel debugging, Windows Driver Frameworks (WDF).
• Advanced troubleshooting and problem-solving skills.
• Root cause analysis and systems-level debugging.
• Solid knowledge of hardware, firmware, operating systems, drivers and enterprise technologies.
• Ability to read logs, traces and diagnostic data.
• Excellent written and verbal communication.
• Ability to turn highly technical concepts into clear, customer-focused messages.
• Experience speaking with technical experts, business leaders and executives.
• Strong presentation and documentation skills.
• Strong collaboration and influence across cross-functional teams.
• Proven ownership, accountability and customer focus.
• Effective prioritization, organization and case management.
• Eagerness to keep learning and to build technical expertise quickly.
• May act as a team or project lead, directing team activity, validating information and guiding team decisions. Works across multiple teams.

Conditions

Full-time position in the engineering function, with about 25% travel.

No shift premium applies (United States of America).

Relocation is not offered.

Pay range is $83,000.00 - 120,350.00 USD per year for United States of America candidates, plus possible bonus and/or equity. Pay depends on work location, job-related knowledge, skills and experience.

The company is an equal opportunity employer.

Benefits

• Health, dental and vision insurance.
• Short- and long-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account.
• Paid parental leave of 4-12 weeks, depending on tenure.
• 11 paid holidays.
• Flexible paid vacation and sick leave (see the US benefits overview).
• Benefits information is accurate as of the posting date and may change at any time, with or without notice, subject to applicable law.