Product Manager, Customer Support API Platform

Description

As Product Manager for the Customer Support API Platform, you will define the vision, strategy, and roadmap for the APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide.

You will work across business, engineering, architecture, and operations teams to deliver secure, scalable, and reusable platform capabilities that accelerate innovation, simplify integration, and improve customer outcomes. This is a high-visibility role with the opportunity to shape a critical enterprise platform at global scale.

Responsibilities

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.
• What You'll Bring:
• 8+ years of experience in Product Management, Platform Management, Software Engineering, or related technology roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Requirements

• A strategic product leader passionate about building platforms that scale.
• A technologist who understands APIs, integrations, cloud services, and AI-enabled ecosystems.
• A customer-centric thinker focused on adoption, usability, and business outcomes.
• A collaborative leader who drives results through influence and partnership.
• A continuous learner who embraces innovation and emerging technologies.
• The Impact You'll Have:
• You will shape the integration backbone of customer support, enabling teams to build faster, innovate confidently, and deliver seamless customer experiences at global scale.

Benefits

• Own a strategic platform that powers global customer support transformation.
• Drive the intersection of APIs, AI, automation, and customer experience.
• Influence technology strategy and product direction across the enterprise.
• Work with talented teams solving complex challenges at scale.
• Make a measurable impact on customer, developer, and business outcomes.
• Job -
• Software
• Schedule -
• Full time
• Shift -
• No shift premium (Spain)
• Travel -
• No
• Relocation -
• No