Transformers - Factory IT Site Delivery Manager

Description

The company is the company Energy's Transformers business unit IT organization, and it is hiring a Factory IT Site Delivery Manager based in Ludvika to oversee IT service delivery at the site, grow business value, and keep the business satisfied with IT.

As Site IT Service Delivery Manager, you build and deliver specific IT solutions and services for the site. You work with site business unit leads, business application owners and IT stakeholders on IT matters.

You own delivery of all IT infrastructure and applications to the site, along with ticket management and escalations. You are the main escalation point and handle local business relationship management for IT service performance.

You collect demand for new and improved IT services from the business and make sure the business stays satisfied. You lead site IT staff, manage vendor relationships, and make sure service delivery processes are followed to meet organizational goals.

The role is a full-time position in Ludvika, Dalarna County, Sweden. It is not remote. Applications for this role are reviewed starting in early August due to summer holidays.

Responsibilities

• Lead the site IT team, making sure it is staffed correctly and has the right skills and structure.
• Serve as the main contact for IT suppliers and CDC teams on IT matters.
• Run ticket management well, covering triage and escalation.
• Deliver onsite IT infrastructure support, including managing projects for IT builds.
• Maintain governance, IT security and cybersecurity operations, and give first response to incidents.
• Collect and manage business requirements and make sure people can reach the applications they need.
• Plan the IT budget, control costs, and oversee network connectivity, including machine integration.
• Coordinate applications and vendors, and help develop and motivate team members.

Requirements

• A bachelor's degree in Computer Science or Engineering, or 10+ years in Information Systems.
• At least 4 years in an IT management role.
• Strong English communication and good Swedish.
• Proven record of at least 2 years managing complex global IT projects.
• Experience in process management, continuous improvement and business process optimization.
• Understanding of manufacturing operations, change management and cross-functional work.
• Experience with complex stakeholder groups and solid knowledge of IT policies and end-to-end business processes.
• Familiarity with tools and methods such as MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL and Lean Six Sigma, and the ability to manage IT resources in a multi-shift factory.

Conditions

Full-time, on-site work in Ludvika, Dalarna County, Sweden.

Pre-employment background checks are carried out in line with applicable law, covering employment history, education, criminal records and other relevant details.

Some roles, including this kind of work where access to sensitive information, financial duties, client data, regulated environments or security-sensitive functions are involved, may require more thorough checks such as enhanced criminal history, credit review where legal, or sanctions screening. The scope is set by the role, and candidates are notified and asked for consent where required.

Equal opportunity applies.

Benefits

• Collective agreement coverage.
• Flexible working hours.
• Health care and wellness allowance.
• Strong career paths within the company Energy in Sweden and abroad.
• A mentor during onboarding.
• Varied training and education for development.
• A workforce of more than 70 nationalities in Sweden.
• Supplementary pay during parental leave.
• An employee benefit portal with thousands of discounts and perks.
• Additional benefits may apply to this role.