Tier-1 Network Monitor/Help Desk Support

Description

The team supports the Air Force's Distributed Common Ground System Processing, Exploitation and Dissemination Operations Center at Langley Air Force Base in Virginia, which supports the Intelligence, Surveillance and Reconnaissance mission.

This is a junior network engineering role for someone who wants to build experience in IT. You would provide Tier-1 network monitoring, operational support and help desk service across a global enterprise.

The company is a global technology and professional services firm with about 26,000 staff. It serves federal agencies, defense and the intelligence community in more than 50 countries, with work in AI, cloud, cyber and software development.

Responsibilities

• Detect, isolate and fix abnormal behaviour in network and information processing components, around the clock, every day.
• Watch every node to confirm it is running correctly.
• Answer trouble calls, then open and maintain trouble tickets and logs that record each anomaly and its fix.
• Pull trouble and error logs to troubleshoot problems and collect metrics.
• Resolve problems with technical support, or escalate them to the right level.
• Run and monitor network tools for troubleshooting and for trend analysis.
• Record every network issue in the 480 ISRW-approved system for problems, errors and maintenance, in a form that makes trend reports easy to produce.
• Support data network planning, engineering and design.
• Report each trouble call to the MCC in the DOC as soon as it arrives, then give hourly updates until it is resolved, unless the DOC Crew Commander directs otherwise.
• Send the COR a quarterly PowerPoint on trends and workload.

Requirements

• Currently hold a TS/SCI clearance.
• Be a US citizen.
• Hold a CompTIA Security+ CE certification that meets IAT Level II.
• Have a BA/BS or equivalent, with 0+ years of experience.
• Have 3+ years of related experience in help desk support, monitoring tools or network operations.
• Show demonstrated knowledge of network monitoring tools.
• Be willing to work shifts.
• Preferred: at least three years of network operations experience.

Conditions

The role is based onsite at Langley Air Force Base, Virginia, at the customer site.

The schedule is 40 hours a week with shift work.

Travel is less than 10%.

US citizenship is required.

The likely salary range is $55,806 to $74,750. This is not a guarantee. Pay depends on experience, geographic location and possibly contract requirements, and may fall outside this range.

Hiring includes an identity check using biometrics and AI. You must be on camera for virtual interviews, and by applying you authorise collection and use of your biometric data for verification and security.

The company is an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• 401(k) with company match, where you can contribute pre- and post-tax dollars up to IRS annual limits.
• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• Broad health and wellness packages.
• Full flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, and parental, military, bereavement and jury duty leave.
• Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness and business travel accident insurance, provided or available.
• An internal mobility team to help you manage your career.
• Paid education and certifications for professional growth.
• Access to cutting-edge technology to learn from.
• The company reviews its total rewards regularly to stay competitive.