Technical Support - Learning Program

Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Learning Program is open in the Customer Success department, which is responsible for supporting and maintaining key parts of our global business, solving complex issues while also gaining exposure to some of the biggest names in the industry.

We are looking for future colleagues that are detail-oriented, rigorous, methodical, analytical, and proactive. During the six months of your program , you will have a coach and access to various teams, from the most technical to the most business-oriented.

Learning Program details:

6 months paid collaboration

6/8 hours/day

Presence in the office is crucial during the learning program

Daily training at an agreed timeframe

Permanent contract if successfully passes the first months

Start Date: March 2027

Responsibilities

• Review and prioritize support tickets, resolving issues promptly.
• Analyze reported issues, conduct root cause analysis, and apply troubleshooting methods.
• Communicate with users to gather details and ensure clear understanding.
• Collaborate with teams to escalate complex issues and find long-term solutions.
• Document ticket resolutions to enhance the knowledge base.
• Monitor ticket queues to meet service level agreements (SLAs).
• Provide regular updates to users on ticket status.
• Eligibility for the program:
• Fluency in English is an absolute must
• Good knowledge of Java, XML, SQL/Oracle -> pass the technical test
• Fresh graduates / final year students/ professionals interested in career conversions
• Ability to adapt and work under pressure
• Team player, positive attitude, willingness to learn and evolve
• Ability to work and perform independently
• Recruitment Process
• The recruitment process will take place throughout November and December and includes the following stages:
• Initial short discussion
• In‑office presentation of the company, team, and program, followed by an in‑office technical test
• Technical discussion online
• Final in‑office interview with the Hiring Manager
• LI-MS1
• Li-Hybrid
• We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
• Use of AI in Hiring
• As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.