IT Support Specialist

Description

The company is hiring an IT Support Specialist to run day-to-day IT operations.

This is a hybrid role based in the New York office. You will split your time between in-office days, used for hardware setup, hands-on troubleshooting and conference room support, and remote work.

You will work independently. You will triage, prioritize and resolve issues yourself and escalate only what truly needs it.

Your scope covers laptop setup, account provisioning, Google Workspace administration, security hygiene, and the technology in the offices, including conference rooms and video conferencing systems.

Responsibilities

• Be the main contact for employee IT support, covering onboarding and offboarding, hardware provisioning, account setup, and daily troubleshooting on laptops, mobile devices and peripherals.
• Manage Google Workspace users, groups and organizational units. Handle permissions and access requests, and keep the directory structure and group membership clean and auditable.
• Run endpoint management and basic security hygiene with JumpCloud and Google Endpoint Management (Google MDM). This includes patching, device compliance, policy enforcement, access reviews, and making sure company devices meet security baselines.
• Support and maintain office technology: Wi-Fi and basic networking, printers, and conference room A/V and video conferencing hardware for Google Meet and Microsoft Teams, such as the Logitech Rally Bar and Tap IP/Tap Scheduler. Diagnose pairing and connectivity faults and work with vendors when needed.
• Manage the IT ticket queue. Triage new requests, set priorities and keep response times short so nothing gets missed.
• Assess and recommend new tools, and help implement them along with light automation, such as provisioning and deprovisioning workflows, to cut manual IT work.
• Keep internal documentation current, including setup guides, troubleshooting runbooks, and an accurate inventory of hardware and software licenses.
• Work with external vendors and MSPs on hardware purchasing, warranty and RMA cases, and specialized support.

Requirements

• You have at least 5 years of hands-on IT support or systems administration experience, ideally at a company of similar size.
• You have solid working knowledge of Google Workspace administration, including users, groups, OUs and security settings.
• You have experience with JumpCloud or a comparable directory or identity platform, and with Google Endpoint Management (Google MDM) for device provisioning, policy enforcement and access control.
• You can troubleshoot software issues (accounts, permissions, SaaS tools) and hardware issues (laptops, peripherals, conference room A/V systems) on your own.
• You understand networking basics such as Wi-Fi, subnets and VPNs well enough to diagnose connectivity problems.
• You communicate technical issues clearly to non-technical colleagues and stay calm when something fails during a live meeting.
• You take ownership of unclear problems, research fixes and follow through without close supervision.
• Ideally, you have supported Google Meet hardware or Microsoft Teams Rooms deployments, or Logitech CollabOS devices such as the Rally Bar or Tap IP.
• Ideally, you are familiar with workflow and automation tools such as n8n or Zapier.
• Automation and scripting experience is a strong plus.
• Prior experience at an early-stage or fast-growing startup is a plus.

Conditions

The role is hybrid, based in the New York office, with a mix of in-office days and remote work.

Equal opportunity: applicants are considered without regard to protected characteristics.