Senior Front Office Support Engineer

Description

The Front Office Support team sits between technology and the investment teams, turning what portfolio managers need at the desk into requests that the company's internal technology services and third-party trading vendors can meet.

Based in London, the team supports portfolio managers and trading desks across Fundamental Equity, Delta One and Volatility.

The company is a global multi-manager hedge fund. It works with internal and external portfolio manager teams around the world and runs four main strategies: Quant, Tactical, Fundamental Equity, and Discretionary Macro & Fixed Income. Its investing draws on decades of experience and heavy spending on proprietary technology, infrastructure and risk analytics.

The culture centres on teamwork and collaboration, and ideas are welcome from everyone.

Responsibilities

• Be the first contact for any production outage or daily query on these systems, and fix it yourself rather than passing it on.
• Give technical support to global portfolio managers, traders and the wider investment team across Fundamental Equity, Delta One and Volatility.
• Work with the COO to onboard new portfolio managers and their teams.
• Work with Operations to resolve trade failures.
• Manage projects such as onboarding new users and trading applications.
• Deliver improvements that raise the overall front office production environment.
• Help automate and streamline processes with the company's AI products where needed.

Requirements

• 2-5 years working in financial services. Relevant experience and sound judgement count for more than the exact number of years.
• Experience supporting trading desks and portfolio managers in a multi-strategy setting.
• Background in several asset classes: equities, ETFs, futures, swaps, and exchange-listed options.
• Hands-on work with order and execution platforms supplied by outside vendors and used on the front office desk.
• Daily use of AI to troubleshoot issues and plan projects.
• Strong business analysis and project management skills.
• Exceptional attention to detail and accuracy.
• Presence: be the visible face of front office support in your region, sometimes the only person on the ground in a global team, and become known and trusted on the floor through close daily contact with investment teams.
• Energy and initiative: bring visible energy to the floor, act proactively, move quickly, and be comfortable in a busy, noisy trading environment.
• Drive and ownership: break down problems, decide what needs doing and push it forward without direction, especially on issues that fall between teams, regions or systems. Carry problems through to resolution, keep those affected informed, and follow up without being prompted.
• Self-confidence: judge well under pressure, hold your own with senior traders, vendors and technology teams, and know when to escalate and when to act yourself.
• Leadership and influence: grow into a recognised voice on the floor, the desk's first call, and a trusted representative of front office support in senior forums.
• Relationship management: take a client-management approach, learning how each portfolio manager trades, what they rely on, and what disruption costs them.
• We'd love it if you had:
• Exposure to APIs.
• Experience with AI agentic coding.
• Knowledge of delta one and volatility trading applications.
• Exposure to vendor trading systems such as Neovest, TT, Portware, Bloomberg EMSX and Enfusion.

Conditions

Based on the London trading floor, working day to day beside the investment teams.

Benefits

• Learning and education offerings.
• Opportunities to make an impact.
• Internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm.