Global Spread Products Application Support

Description

Engineer the future of global finance. At the company, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. From deploying advanced AI to helping shape global markets, we build systems that matter. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with the company Tech.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within the company, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

Role overview

Trade floor: Primarily based on the trade floor facing off to business users daily.

eTrading Applications Support: Supporting Spread Products eTrading platform.

Global Follow-the-Sun Coverage: Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.

Development Collaboration: Work closely with the in-house dev teams, escalating issues where needed.

Incident & Task Management: Track incidents in ServiceNow; own the stability book of work in Jira.

Observability & Controls: Improve monitoring, observability, and controls for our stack.

Resiliency & Accountability: Improve resiliency and recoverability for our stack, holding our dev team accountable.

Key skills and Experience Required:

Analytical Problem Solving: Strong problem-solving and analytical skills.

Prioritization & Multi-tasking: Multi-tasking and prioritisation of issues based on impact.

Crisis Response: Ability to work under pressure, reacting quickly to issues and outages.

Continuous Improvement: Mindset of constant improvement and anticipating issues.

Technical Breadth: Good all-round technical skills: Log analysis, scripting, Unix, and SQL.

Stakeholder Communication: Good communication skills, facing off to technical and business stakeholders.

Education:

Bachelor’s/University degree or equivalent experience

What we’ll provide you:

By joining the company, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits the company is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

LI-BH3

-----------------------------------------------------

Job Family Group:

Technology

-----------------------------------------------------

Job Family:

Applications Support

-----------------------------------------------------

Time Type:

Full time

-----------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

-----------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-----------------------------------------------------

View the company’s EEO Policy Statement and the Know Your Rights poster.