Technology Delivery Manager

Description

Career Level 7: Manager

Responsibilities

• Lead end-to-end delivery of complex software product, platform engineering and technology transformation programmes.
• Define delivery strategy, governance, operating model, integrated roadmap and measurable outcomes across multiple workstreams.
• Own programme financials, forecasts, resourcing, contractual commitments, delivery assurance and overall programme health.
• Build trusted relationships with senior client stakeholders and act as an advisor on programme execution, product delivery and platform transformation.
• Lead geographically distributed teams spanning product, engineering, architecture, security, data, cloud, quality engineering and operations.
• Establish engineering and operational controls covering architecture, code quality, automated testing, CI/CD, security, resilience, observability, release management and service transition.
• Drive proactive management of risks, issues, dependencies, technical debt and non-functional requirements.
• Shape AI-enabled delivery models, automation opportunities and reusable assets while maintaining responsible AI, privacy, security and governance requirements.
• Support business development, solutioning, estimates, proposals, mobilisation and contract shaping for Software & Platforms opportunities.
• What we are looking for
• Significant experience leading complex technology, software engineering, digital product or platform programmes.
• Strong programme leadership, commercial management, financial control and stakeholder influencing capabilities.
• Proven experience leading large, multidisciplinary and geographically distributed teams.
• Strong understanding of product-centric delivery, Agile methods, the software development lifecycle and modern engineering practices.
• Working knowledge of cloud-native architectures, DevOps, CI/CD, automated quality engineering, SRE or managed service operations.
• Demonstrated ability to improve delivery outcomes through innovation, automation, data and AI.
• Set yourself apart
• Leadership experience across SaaS, platform engineering, product modernisation, API ecosystems, cloud transformation or high-scale digital services.
• Experience shaping outcome-based commercial models, delivery metrics, service levels and acceptance criteria.
• Understanding of multi-tenant platforms, ecosystem partnerships, developer experience and platform operating models.
• Track record of applying responsible AI and automation to improve engineering productivity, quality, predictability and service performance.
• About the opportunity
• You will work with diverse teams to solve complex client challenges, develop your skills and contribute to inclusive, high-performing delivery. Role requirements may vary by engagement and client context.
• LI-EU
• About the company
• The company is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
• Visit us at the company's site

Conditions

The company is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, the company is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of the company: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, the company CEO

As a Technology Delivery Manager in our Software & Platforms team, you will lead complex programmes that create, modernise and operate software products, digital platforms and cloud-based services. You will be accountable for client outcomes, delivery performance, commercial control and team leadership. You will shape delivery models that combine product thinking, engineering excellence, platform capabilities and responsible AI to deliver measurable value at pace.