Technical Project Manager (MarTech)

Description

The company is a growth partner that designs, builds and runs marketing and customer systems for large brands, combining strategy with execution. Its enterprise solutions unit has about 12,000 specialists across engineering, commerce, consulting, content, CRM and customer experience, working in a single global unit across more than 40 markets. It works with partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce and Shopify, along with AI innovators.

The unit sits within WPP, which combines media intelligence, data, creative work, production, enterprise solutions and strategic advice for major brands.

This is a role for someone who has run marketing automation projects in a hands-on, agile way, follows clear processes while still voicing their own view, and wants to work on recognised international brands.

The unit, the company, is a centre of excellence for personalised customer experience, marketing automation and CRM, and is part of the wider VML network. It has more than 1,000 people, including engineers, data scientists, strategists, consultants, operations staff and creatives, from over 55 nationalities. The wider VML network has more than 30,000 employees in over 150 offices across 60+ markets.

Responsibilities

• Lead the analysis phase of client projects.
• Write project plans and requirements specifications.
• Prepare budgets and assign internal staff and external vendors to work.
• Keep configurators and developers clear of admin work, and make sure follow-ups, planning and time use are tracked.
• Manage client and stakeholder relationships, and keep colleagues motivated through their daily work.
• Deliver projects on time, within budget and to a high standard of quality.
• Coordinate several projects at once, working as the central link between project managers, designers, UX architects, solution architects and developers.

Requirements

• At least 4 years working with Braze, AEP or Salesforce Marketing Cloud.
• Experience running CRM or marketing automation projects, from set-up through to delivery.
• Understanding of data modelling, service-oriented and layered architectures, and complex technical systems, both conceptually and technically.
• Experience with Scrum, Kanban or both.
• Strong communication skills, able to turn business requirements into technical language.
• An easygoing, positive, proactive approach that finds a good result despite obstacles, and the organisation to juggle several projects while keeping perspective and attention to detail.

Conditions

Equal opportunity employer: applicants are considered for all roles regardless of protected characteristics, and the company aims for a respectful culture where everyone can belong and progress.

Benefits

• Support at every stage of the work, and the chance to shape outcomes on the projects you lead.