Technical Solutions Engineer

Description

The company makes intrusion detection systems, including sensors, control panels, software, and communications products. Its US sales and marketing headquarters is in Fairport, NY, which is also the main site for research, engineering, quality, and product management.

This role supports the sales organization and customers with technical expertise from pre-sale through post-sale, and supports the Architect, Engineer, and Consultant community.

Responsibilities

• Lead technical pre-sales work and solution design, including site assessments, feasibility studies, and pilot programs.
• Design integrated security solutions that fit customer and operating needs.
• Build detailed bills of materials with every required part at MSRP. Sales sets and manages all pricing and discounts.
• Prepare technical proposals, ROI analyses, and implementation roadmaps, and present them to C-suite and operations leaders.
• Create technical specifications, architecture diagrams, and best-practice guidance as needed.
• Work with third-party platforms such as Alarm.com, Genetec, and Milestone to build end-to-end system architectures.
• Act as the subject matter expert for the company's products and solutions across all relevant vertical markets.
• Help sales teams find and qualify high-value opportunities, and lead discovery meetings to turn customer pain points into scalable, profitable recommendations.
• Deliver technical overview, product, and solution training, plus workshops, webinars, and seminars on product capabilities and market trends for sales teams and partners.
• Explore emerging technologies such as AI/ML, edge computing, and cloud integration, and apply them to security problems.
• Provide technical support to sales and customers after the sale, including solution issues, challenges, and escalations.
• Support trade shows and partner events, and regularly build out and maintain demo kits.

Requirements

• High school diploma, required.
• Bachelor's degree in a technical or related field, such as computer science or engineering, preferred.
• 3-5 years of field application experience working directly with customers, preferably from the manufacturer side or within the security market.
• Strong technical knowledge and a deep understanding of complex technical products.
• Good working knowledge of system design and installation. Industry affiliation and certifications are a plus.
• A customer-focused approach and the ability to build strong relationships.
• Self-motivated, with strong organizational, integration, and follow-up skills.
• Excellent verbal and written communication, interpersonal, and presentation skills.
• Proven ability to collaborate well with others.
• Ideally based in the Great Lakes or Northeast region of the US (Ohio, Michigan, Kentucky, Pennsylvania, New England).
• Willingness to travel within your assigned region 50-70% of the time.

Conditions

Base salary is $100,000.00 - $115,000 per year for US-based roles, with on-target earnings of $150,000 - $175,000. Individual pay depends on factors including experience, job knowledge, role complexity, and location.

Only candidates who are authorized to work in the US on an indefinite basis are considered. Future work authorization sponsorship is not available.

Reasonable accommodations are available for qualified individuals with disabilities, provided they do not cause undue hardship.

Applications are handled confidentially under EEO guidelines. The company is an equal opportunity employer.

Benefits

• Full-time employees may join the health and welfare plans for medical, dental, vision, disability, and life insurance, plus the 401(k) plan, subject to each plan's terms.
• Full-time employees are eligible for paid time off and sick leave under company policy.