Technical Services Engineer(Shift: Monday - Friday 12:00 PM - 9:00 PM MDT)

Description

The company is NYSE-listed (ticker P) and has moved from storage products into a data platform business. It closed fiscal 2026 with $3.7 billion in revenue, including its first quarter above $1 billion, and expects growth to keep speeding up into FY27.

Its strategic focus covers hyperscalers, AI labs, the AI hardware supply chain, data platform providers and the wider AI ecosystem.

Responsibilities

• You are a frontline member of the 24x7 support team, keeping customers satisfied with the FlashArray product by analyzing and fixing complex problems that span hardware, software and environmental factors.
• You work with colleagues across the company to advocate for customers. Your work affects customer satisfaction and the company's NPS score, which it describes as industry-leading.
• You own each case from first contact to resolution at every severity level, and keep customers informed with clear, brief and prompt updates.
• You troubleshoot complex FlashArray issues in mixed environments, including operating systems, networks and storage area networks.
• You run calls with several participants, including urgent escalations, and push customer issues forward with teams such as Engineering.
• You write and update internal and customer-facing FAQ and knowledge base articles for customers and support staff.
• You coach junior Support Engineers on resolving issues and managing customer cases.

Requirements

• At least 3 years of experience in a professional technical support role at enterprise scale.
• A track record of owning and resolving complex customer issues in multi-platform enterprise environments.
• Strong troubleshooting skills for storage, networking, replication, performance and space usage in a professional enterprise setting.
• Working knowledge of Linux, Windows, VMware, LANs, WANs and storage area networks.
• Excellent customer service skills, with the ability to juggle several projects and cases at once while staying calm and professional.

Conditions

The shift runs Monday to Friday, 12:00 PM to 9:00 PM MDT.

The role is primarily on-site at the Lehi, Utah office, following company policies, except during PTO, work travel or other approved leave.

The annual base salary is $82,000 - $123,000 USD.

Pay ranges depend on role, level and location; for roles open in several locations, the range reflects the labor market across them.

The role may be eligible for incentive pay and or equity.

There is no application deadline; applications are accepted until the role is filled.

Benefits

• Flexible time off.
• Wellness resources.
• Company-sponsored team events.