Systems Engineer Monitoring & Reporting

Description

The company runs and modernizes mission-critical technology systems for major businesses, combining deep expertise with AI-driven insight.

The role keeps watch over the health, performance, availability and capacity of complex IT environments, and builds the monitoring and reporting that spot incidents, slowdowns, capacity limits and service risks early.

You will work alongside infrastructure, application, operations and service management teams to gather monitoring data and turn it into operational and management information.

Responsibilities

• Design, set up, configure and keep improving enterprise monitoring and reporting across complex IT environments.
• Agree monitoring requirements, thresholds, alerts, dashboards, KPIs and reporting standards with technical and service management teams.
• Track availability, performance, capacity, infrastructure health and service quality across the relevant platforms.
• Analyze monitoring data, events, alerts and trends to find performance drops, capacity problems, repeat incidents and service risks.
• Build and maintain operational dashboards, SLA and KPI reports, service performance reports and management reports.
• Support proactive problem management and root-cause analysis with monitoring data, trend analysis and performance insight.
• Make sure new or changed infrastructure and services are properly covered by monitoring.
• Find chances to automate, correlate events, tune alerts and cut monitoring noise and false positives.
• Work with technical teams to improve service availability, observability, operational efficiency and reporting quality.
• Act as the subject matter expert for monitoring and reporting, guiding teams on best practices and complex monitoring issues.

Requirements

• A technical college degree, or relevant work experience in its place.
• Knowledge of CheckMK or Nagios, Grafana, Linux, Bash, PowerShell, Python, REST or SOAP APIs, and monitoring plugin development.
• Hands-on experience diagnosing and fixing monitoring and reporting problems.
• Understanding of system programming practices as they apply to the role.
• Experience working within structured incident, problem, change and inventory management processes.
• A track record of delivering reliable results for customer environments.
• Fluent English and German.
• Preferred: Experience with automation tools or scripting for system programming tasks.
• Preferred: Familiarity with hybrid infrastructure environments.
• Preferred: Experience in multi-vendor or enterprise-scale IT environments.
• Preferred: Relevant technical certifications.

Conditions

This is a full-time role supporting customers in Austria, and you must already hold a valid work permit.

The culture is hybrid-friendly.

The annual salary is at least €81,760; the exact figure is agreed in a personal interview based on your experience, qualifications and education.

The company states its pay package is above market standard for this role.

The company welcomes applicants from all backgrounds and encourages you to apply even if you do not meet every requirement.

Benefits

• Be Well programs covering financial, mental, physical and social health.
• Career planning tools, personal development goals and regular feedback.
• Learning opportunities, including certifications with Microsoft, Google and Amazon, coaching and hands-on experience.
• Project work from the first day that builds your skills and supports your growth.