Systems & Applications Engineer

Description

The company is hiring a Systems and Applications Engineer for its automation systems business line, to support customers in the UK and Ireland with automation solutions.

Preferred locations are London and southern England, ideally south of Birmingham.

Your line manager is the Area Service Manager, and your base is southern England, with flexible remote working available.

Customers come from pulp and paper, energy, wastewater, minerals and marine industries, where you will support automation systems.

The company has 225 years of industrial experience and a global team of 19,000 professionals working close to customers across the entire lifecycle of their plants.

Responsibilities

• Carry out automation service and project work for the company's installed base in the UK and Ireland.
• Handle routine and urgent customer requests, including software development, system upkeep, inspections, diagnostics, fault finding and technical documentation.
• Keep industrial automation, instrumentation and control systems running reliably through maintenance and repair, and improve their performance.
• Take a turn on the out-of-hours on-call rota to give emergency technical help when needed.
• Work on project delivery, upgrades, maintenance shutdowns and breakdown callouts across several sectors.
• Spot ways to improve customer processes and suggest suitable company solutions, products and services.
• Make sure all work meets regulatory rules and the company's health, safety and environmental standards.
• Build lasting customer relationships and represent the company well at all times.

Requirements

• Hold an HNC, HND or higher qualification in Electrical, Automation, Instrumentation, Control or a related engineering field.
• Have hands-on experience with industrial automation systems such as DCS, PLC, SCADA, HMI or safety systems.
• Be able to diagnose, maintain and repair electrical, instrumentation and automation systems.
• Plan and organise service and project work, managing it on your own.
• Communicate clearly, building good working relationships with customers and colleagues at every level.
• Work independently while being a helpful member of a wider customer support team.
• Produce accurate technical reports, project documents and service records.
• Travel across the UK and, occasionally, within Europe when needed.
• Write and speak fluent English.
• Act with ownership, keep your commitments and put customer success first.
• Take on challenges, drive improvements and support innovation.
• Communicate openly and build strong relationships with customers and colleagues.
• Collaborate across departments to deliver shared goals and value.
• Beneficial: hands-on work with DNA DCS and/or QCS systems.
• Beneficial: experience with online and offline analyzers.
• Beneficial: HIMA Safety Instrumented Systems experience.
• Beneficial: a Bachelor's degree in a relevant engineering discipline.
• Beneficial: experience spotting business opportunities and building customer relationships in industrial settings.

Conditions

Based in southern England, with flexible remote working and travel across the UK and occasionally Europe.

Reports to the Area Service Manager.

The company welcomes applicants from all backgrounds and makes hiring decisions based on skills, experience and potential, regardless of personal characteristics.

Benefits

• Competitive salary and benefits package.
• Overtime pay and on-call allowances.
• Professional development opportunities.
• Exposure to leading automation technologies.