Systems Analyst

Description

The company leads the meal-kit subscription market, offers the widest menu range in the sector across several meal-kit brands, delivers to millions of customers, and continues to grow.

The team is international and diverse, with offices around the world.

You will join the technology team that changes how meals reach customers, supporting production systems and contributing to data analytics work.

This is a fully onsite role at the production facility in Irving, Texas.

Responsibilities

• Provide first-line support for WMS, WES, WCS, and other order processing systems across the fulfillment network.
• Diagnose and resolve technical faults in these systems at every site as they arise.
• Learn the available reporting tools and build reports that show operations more clearly and track performance.
• Build a detailed understanding of site operations to drive ongoing improvement.
• Review how operations are configured and push improvements through system enhancements and new functionality.
• Serve as production's main contact for system requests, such as order investigations and ad hoc reports.
• Own all level 1 support.
• Record support issues and how each one was resolved.
• Write work instructions and standard operating procedures.
• Create training materials for WMS, WES, and WCS.

Requirements

• Strong written and verbal communication skills.
• Ability to handle several tasks at once and set clear priorities.
• Careful attention to detail.
• Willingness and reliability to cover scheduled shifts that keep 24/7 production running.
• A bachelor's degree is required.
• At least 1 year of experience across multiple sites in industrial distribution, manufacturing, or processing.
• Proficiency in Excel, Word, and PowerPoint, plus Google apps such as Gmail, Drive, and Sheets.
• SQL experience.
• Experience collecting data and building custom reports.
• Some travel is required.
• A degree in Computer Science, Management Information Systems, or Engineering is desired.

Conditions

Fully onsite at the Irving, Texas production facility.

Shift options are Sunday to Thursday, 8:00am to 5:00pm, or Wednesday to Saturday, 7:00pm to 5:30am, and the schedule changes with support needs.

Pay range for Texas is $76,000 to $88,000 USD.

Duties may be adjusted or reassigned as business needs change.

Benefits

• 401k with a company match that vests immediately upon participation.
• An equity plan based on role.
• Generous PTO and up to 16 weeks of parental leave.
• Health and wellness coverage with options at $0 monthly, starting on your first day.
• Tuition reimbursement for continuing education after 2 years of service.
• Up to 85% off subscriptions to the company's meal plans across its brands.
• Access to 7 employee resource groups, including those for BIPOC, women, veterans, parents, and LGBTQ+ employees.