System Admin & Service Desk(Korean Bilingual)

Description

The role combines service desk work with system administration, data analysis and automation, with a focus on improving processes after QA and system failures.

The team works with both U.S.-based teams and the Korea-based headquarters, so you will need strong English and Korean communication.

Responsibilities

• Handle service desk and customer support requests.
• Carry out basic to intermediate system administration tasks, including user and access management.
• Configure systems by maintaining workflows and processes, and investigate issues and escalate them when needed.
• Administer Jira and MSP+ and look after web systems.
• Analyse data in Excel and report on KPIs.
• Build and automate AI-assisted workflows, using AI-driven automation and AI-assisted development.
• Use prompt engineering to create, improve and maintain these AI-assisted workflows.
• Drive continuous process improvement with an agile mindset, focusing on QA and system failure issues.

Requirements

• 5+ years of experience in one or more of: service desk or help desk operations, IT operations or application support, or system administration.
• Experience supporting users, troubleshooting problems and coordinating with several stakeholders.
• Ability to work well with both U.S.-based teams and the Korea-based headquarters.
• Fluent written and verbal English and Korean, including giving presentations to clients.
• Experience with Jira or another ticketing or workflow tool is preferred.
• Understanding of web applications and system integrations.
• Experience building lightweight automation with AI-assisted development ("Vibe Coding"), low-code or no-code platforms, scripting, or similar technologies.
• A bachelor's degree in information systems, computer science, business administration, data analytics or a related field is preferred.

Conditions

Contract length is 1 year.

Equal opportunity: all information you provide is kept confidential in line with EEO guidelines.