Senior Support Engineer

Description

This position is responsible for the integration, deployment, maintenance, and after-sales support of the company's Energy Management System (EMS) suite within the Customer environment. The role combines end-to-end software integration and deployment responsibilities with day-to-day operational support, incident resolution, troubleshooting, and lifecycle management across a complex EMS/SCADA landscape.

The candidate will support software releases, maintain and improve deployment processes, contribute to CI/CD pipeline activities, and work directly with the Customer on technical issues, documentation, reporting, and system handover. This role requires strong hands-on capability in complex production environments with multiple redundant platforms and a high level of customer interaction.

The ideal candidate brings strong experience in EMS/SCADA integration, deployment, and support, along with working knowledge of DevOps practices and tools such as Jenkins, Git, and automation frameworks. Candidates with strong domain expertise and the ability to rapidly learn and adopt new tools and processes will also be considered.

Do you want to play a critical role in powering Norway's energy future by supporting and integrating advanced, mission-critical utility software?

The company is looking for an exceptional Senior Support Engineer – Senior Integrator Engineer to join our Customer team based in Oslo, Norway.

The company - The Energy to Change the World

With over 130 years of experience and proven innovation, the company is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, the company is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Electrification

Our Electrification solutions modernize grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

Let’s Talk about the Role

The Senior Support Engineer – Senior Integrator Engineer will drive end-to-end software integration, deployment, and operational support across complex Energy Management System (EMS) and SCADA environments.

You will play a vital role at the intersection of software deployment, CI/CD pipeline enhancement, and direct customer support, ensuring high availability and seamless performance for mission-critical power networks.

How You Will Make a Difference

Integrating end-to-end software solutions for complex EMS/SCADA applications within customer environments

Maintaining robust deployment processes, database configurations, and server infrastructure across Windows and Linux platforms

Resolving technical incidents through thorough troubleshooting, root cause analysis, and proactive support

Collaborating directly with customers and global engineering teams on technical issues, documentation, and system handovers

Developing and improving CI/CD pipelines using modern DevOps tools like Jenkins and automation scripting

Conducting comprehensive integration, system, and regression testing to ensure optimal software performance and reliability

Requirements

• You should be a collaborative and proactive technical expert with a passion for complex system integration, and:
• The ability to manage end-to-end software integration, deployment, and lifecycle support in high-availability environments
• The capability to troubleshoot complex application, configuration, communication, and platform layers effectively
• An understanding of EMS/SCADA systems, transmission utility environments, and inter-system communication protocols
• An expertise in server administration , database management, and DevOps tooling such as Jenkins, Git, and automation scripting
• A keen interest in continuous improvement , CI/CD practices, and supporting critical national infrastructure programmes
• A Master’s degree in Electrical Engineering, IT Systems, or a related discipline are nice to have, but we are most interested in your total experience and professional achievements.
• Where and how you'll work
• We’re big on collaboration and connection, so you’ll be based in our Oslo office, working primarily onsite at the customer location.
• Our Culture
• Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.
• Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at the company: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.
• Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!
• We're determined to be the best place to grow
• We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.
• We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.
• Inclusion & Diversity
• We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.
• As an equal opportunity and affirmative action employer, the company is committed to supporting disadvantaged groups whilst providing equal opportunities for both the company associates and applicants alike.
• Join us at the company where results can be achieved by embracing a community of belonging.
• Additional Information
• Relocation Assistance Provided: Yes