Staff Customer Qualification Engineer - 2281

Description

The team is hiring an engineer to qualify solid-state drives inside server platforms, checking their function, speed, durability and fit within the wider system. The work takes place in a datacenter test lab.

The role suits someone with a solid grounding in server design, SSD technology, PCIe and NVMe, Linux debugging, and hardware and firmware checks. You will work closely with hardware, firmware, system and quality engineers to find faults, trace root causes and confirm products meet customer and industry standards.

The company is the U.S. subsidiary of a global maker of flash memory and SSDs.

Responsibilities

• Set up, configure and run server hardware in the datacenter validation lab.
• Write and carry out SSD test plans that meet customer needs and industry standards, using the OCP testing framework OSS Autoval-SSD.
• Check SSDs for compatibility, performance, reliability and clean integration with servers.
• Measure electrical behaviour and signals between server platforms and SSDs with oscilloscopes and other lab instruments.
• Build and maintain the network setup needed for validation and debugging.
• Find, isolate, reproduce and record SSD and platform failures promptly and in an orderly way.
• Review system behaviour, telemetry logs and SSD traces to support debugging and failure analysis.
• Work with other engineering teams to resolve firmware, hardware and integration issues.
• Report validation progress, findings and test status clearly to stakeholders.
• Take part in root cause analysis and corrective actions that raise product quality and reliability.
• Help improve validation processes, test coverage, automation and lab infrastructure.

Requirements

• Bachelor's degree in computer engineering, electrical engineering, computer science or a related technical field.
• Ability to read, build and run test plans based on SSD industry specifications.
• Intermediate knowledge of PCIe and NVMe, with general knowledge of SSD firmware design.
• Solid understanding of server architecture, hardware components and system-level integration.
• Experience validating BMC and out-of-band management.
• Working knowledge of network administration basics and connectivity troubleshooting.
• Familiarity with solid-state storage and SSD validation methods.
• Experience with Linux debugging tools, log analysis and issue tracking systems.
• Strong analytical and troubleshooting skills with close attention to detail.
• Clear written and verbal communication.
• Key skills include SSD validation and failure analysis, server platform integration, NVMe and PCIe protocols, telemetry and log analysis, test plan development, Linux troubleshooting, network configuration, automation and scripting, and working across teams.
• Preferred: experience with Redfish API, OpenBMC and OCP networking hardware.
• Preferred: hands-on use of oscilloscopes and basic soldering or rework.
• Preferred: experience finding SSD failures through telemetry logging and trace analysis.
• Preferred: ability to capture, decode and interpret SSD traces to diagnose failures.
• Preferred: scripting in Python, Bash or PowerShell.
• Preferred: familiarity with image deployment, automated validation frameworks and test infrastructure tools.
• Preferred: experience in datacenter, enterprise server or storage environments.
• Preferred: knowledge of OCP datacenter storage specifications and validation requirements.

Conditions

Expected salary is $115,470.00 to $192,440.00.

No relocation assistance is provided.

Requisition number 2281.

Employment decisions, from hiring to termination, apply equally to all candidates and employees.

Benefits

• Medical and non-medical benefits, 401(k) matching and pet insurance.
• Generous PTO, a holiday shutdown and flexible work options.
• Career growth opportunities and personal development training.