Software Engineer II, User Targeting

Description

You will join the User Targeting team, which owns how customers segment and target their users. Every message the company sends passes through its pipelines, which handle billions of users per day.

The team works close to customers on a core, high-impact part of the product and moves fast. The company is growing quickly on a global scale and aims for greater equity and opportunity inside and outside the organization.

The company is headquartered in New York, with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

The company is a customer engagement platform that helps brands run cross-channel messaging, journeys and AI-driven personalized experiences, and it has been recognized by industry analysts as a leader in marketing technology.

The team values high standards, teamwork, autonomy, accountability and openness to new perspectives. It suits people who like hard problems and act quickly when things change.

Responsibilities

• Build and own features in a complex, high-scale segmentation system that supports the whole product, including new segmentation capabilities and work on performance and cost.
• Design and implement features across the Ruby on Rails backend and the React frontend, from design review through to production rollout.
• Take medium-sized projects end to end: break the work down, set delivery dates, and meet them.
• Write and tune queries on MongoDB and ClickHouse, and learn how segmentation speed and cost change as data volume grows.
• Work with product managers, designers and other engineering teams to clarify requirements and ship what customers need.
• Write thorough automated tests, review teammates' code, and join the on-call rotation to keep systems stable.
• The team uses AI across its daily work, including agentic tools to navigate the large Ruby monolith, build proofs of concept, and move quickly and safely from request to working solution. AI supports every stage of product delivery.

Requirements

• 2+ years of professional experience building and shipping web applications, in full-stack development or back-end services.
• A solid grasp of software design, data structures and algorithms.
• Experience with SQL and at least one production database.
• The ability to turn an unclear feature request into working, tested code with limited oversight, asking the right questions first.
• Strong communication and organizational skills, and a record of doing well on team-based work.
• Bonus: familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL or NoSQL databases.
• Bonus: prior experience with MongoDB, ClickHouse, Snowflake or other data lake solutions.
• Bonus: experience working on a high-scale, high-throughput system.
• Bonus: a passion for customer experience.

Conditions

This role is hybrid.

For candidates based in Canada, the expected starting pay is CA $125,280 to CA $210,600 per year, with expected On Target Earnings (OTE) of CA $139,200 to CA $234,000 per year including bonus or commission.

The final offer may vary based on factors such as market location, job-related knowledge, skills and experience.

Benefits vary by location, and full details are provided with an offer.

We are an equal opportunity employer and encourage you to apply even if you do not meet 100% of the criteria.

AI-assisted tools help screen applications and handle scheduling and interview notes, while recruiters make all hiring decisions. You can opt out of AI-assisted review of your application.

Benefits

• Competitive pay that may include equity.
• Restricted stock units (RSUs) for full- and part-time employees, so everyone owns a share of the company.
• Retirement savings and an employee stock purchase plan.
• Flexible paid time off.
• Medical, dental, vision, life and disability coverage.
• Fertility benefits and equal paid parental leave.
• Career pathing, learning platforms and a yearly learning stipend.
• An in-office experience designed to build community, team connections and new ideas.
• An annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups for community support.