Site Reliability Engineering Manager

Description

A BOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs

Over 2 million members globally and rapidly growing

Over $300 million raised in funding

3,000 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience.

ABOUT THE ROLE:

Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.

As an Engineering Manager, SRE, you will:

Lead: Hire, coach, and set clear goals for the SRE team.

Define SLOs: Agree SLOs with service owners and run the error budget policy.

Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.

Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.

Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.

Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.

Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.

Measure outcomes: Track SLO attainment and member-facing reliability metrics.

Support: Advise product engineering teams on reliability.

WHAT WE ARE LOOKING FOR:

An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions

A Professional who wants to own real systems in production and be measured on outcomes

10+ years in software engineering or infrastructure engineering roles

3+ years in engineering leadership roles

Strong knowledge of SLIs, SLOs, SLAs, and error budgets

Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry

Experience using Terraform

Working knowledge of Kubernetes, AWS, and Java

Experience with canary rollouts, auto-rollback, and auto-scaling

Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags

The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives

Experience running blameless retrospectives that uncover the root cause of complex issues

OUR TECH STACK:

Cloud: AWS and Kubernetes

Infrastructure as code: Terraform

Observability: OpenTelemetry and Coralogix

Service catalogue: Backstage

Backend: Java, Python, and Go

Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags

WHAT YOU’LL GET IN RETURN:

Private Health Insurance

25 days paid annual leave

3 paid days off for volunteering or L&D activities

Parental Leave days

Family-Friendly Leave

Personal L&D budget in the amount of 500 EUR per year

Mental wellbeing platform Plumm

WFH equipment allowance

Sabbatical Leave

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TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.