Senior Staff Program Manager

Description

The company makes AI-powered IT management and cybersecurity software for Managed Service Providers (MSPs) and internal IT teams worldwide. It is backed by Insight Partners, has grown at a sustained double-digit rate, supports customers in more than 20 countries and manages over 15 million endpoints. Founded in 2000.

This is a Senior Staff Program Manager role focused on New Product Introduction (NPI). The role leads a portfolio of complex, cross-functional initiatives covering NPI, process transformation, go-to-market execution and organizational rollouts. It is a senior individual contributor position that works across teams and reports into the Executive Leadership Team (ELT) stakeholder group, turning strategy into scoped, owned and delivered outcomes at company scale.

Responsibilities

• Break business initiatives such as process changes, go-to-market work and product rollouts into workstreams, deliverables and owners with little direction.
• Run several large, high-complexity programs at once, setting priorities and sequence across them with minimal oversight.
• Build and maintain business-facing master schedules covering readiness reviews, enablement windows, go-live dates, retrospectives and critical deadlines for multi-phase rollouts.
• Run steering committees, change-management syncs, readiness checkpoints and retrospectives, and keep owned programs on track.
• Set regular meeting cadences with clear ownership and follow-up.
• Spot program and portfolio risks early and resolve them yourself before they need executive or ELT escalation.
• Map dependencies across teams and clear hand-offs and approvals on your own, including those that cut across concurrent programs.
• Remove execution blockers across workstreams and the wider portfolio.
• Raise business, operational and change-adoption risks, work with functional and executive leaders on mitigation, and own the business risk narrative.
• Engage directly and often with ELT members and lead decision forums focused on business outcomes.
• Give concise, ELT-ready updates that cover risks, asks and decisions, and present with confidence to Director, VP and ELT leaders.
• Act as a trusted advisor to executives, helping shape how strategic decisions are made rather than only reporting status.
• Lead business process and design reviews, working trade-offs through to a workable consensus across concurrent initiatives.
• Define and track program health KPIs such as adoption, satisfaction and cost savings across the portfolio.
• Improve change management, governance and intake/prioritization processes with functional teams and senior leadership.
• Improve visibility and predictability across all assigned programs.
• Lead retrospectives, document lessons learned, and contribute templates and playbooks to the Program Management practice. Mentor Program and Staff Program Managers.
• Maintain roadmaps with timelines, RACI charts, RAID logs, decision logs and executive updates for every owned program.
• Help set program management standards and operating rhythms across the organization.
• Learn customer needs and market expectations so program outcomes serve the customer experience, not just internal delivery.
• Link individual programs to company strategy and OKRs, and shape portfolio scope around stated business priorities.
• Use budget management, ROI and cost-benefit analysis, and commercial impact to guide program and portfolio decisions, and explain that impact to ELT leaders.

Requirements

• 10+ years leading complex, cross-functional programs in a business, GTM or NPI setting, including several large programs at once with minimal oversight.
• A record of working independently at Staff or Senior Staff level and engaging regularly with ELT stakeholders.
• Experience building and managing master schedules, RAID logs, RACI matrices and executive-level program artifacts across a portfolio.
• Working knowledge of core program and project management tools such as Jira, Confluence and the MS suite.
• Experience running steering committees and decision forums with Director, VP and ELT leaders, acting as a trusted advisor rather than a status reporter.
• Strong executive communication and storytelling skills, able to turn complex, concurrent programs into clear risks, asks and decisions for senior audiences.
• Financial acumen, including budget management and ROI or cost-benefit analysis at portfolio level.
• A strong habit of spotting risk early and solving problems independently, with good judgment on when to escalate and when not to.
• Experience developing best practices and mentoring program managers on standards, templates and playbooks.
• Fluency in business processes, program and project management best practices, and functional tools, so you can plan realistically and work credibly with stakeholders at every level.

Conditions

Equal opportunity applies; the company considers candidates without regard to protected characteristics.