Senior Staff Inbound Product Manager - AI Search

Description

The Intelligent Services team sits within the AI Innovation organization and builds the shared layer behind enterprise search, agentic AI, and intelligent workflows across the company's platform.

The team's search and conversational AI work feeds the company's Now Assist and agentic AI features, so it sits at the center of the company's AI strategy.

The role is a senior staff position leading the search AI product area, with a small team of product managers. The company is scaling toward $30B+ in revenue.

Responsibilities

• Set the product direction for enterprise search, retrieval-augmented generation (RAG), and question answering.
• Own the results of each initiative, shape the product story, and win executive support, making sure each one has clear business and customer impact.
• Write clear, actionable requirements for engineering, ML research, UX research, and design so that advanced search features ship quickly and at high quality.
• Use customer pilots, user research, and market data to build experiences that feel intuitive, relevant to context, and essential to users.
• Work with other product teams to bring search and generative AI into their products across the platform.
• Define and refine metrics that show how well search and AI features perform, how relevant they are, and what value they deliver.
• Manage and mentor a team of 4+ product managers, building their leadership, accountability, and technical skill.

Requirements

• Deep experience in enterprise search and a drive to build AI-powered products.
• 10+ years building and leading product teams, including mentoring junior leaders and working across functions.
• 8+ years in software product management, with hands-on work on search or RAG products that produced measurable results.
• Working knowledge of AI/ML frameworks and modern search tools such as Moveworks, Glean, Elasticsearch, or Coveo, and the ability to assess, integrate, and build on context awareness, data indexing, and relevance ranking.
• A record of shipping high-quality, scalable features quickly while staying focused on outcomes that matter.
• Strong empathy for users and the ability to turn complex needs into simple, customer-focused solutions.
• Ability to use qualitative and quantitative data to test hypotheses, guide strategy, and measure success.
• Comfort working through ambiguity, finding root problems, and explaining trade-offs clearly to support decisions.

Conditions

Work persona is flexible, remote, or required in office, based on the nature of the work and the assigned work location.

The company may confirm the distance between your primary residence and the nearest company office through a third-party service to determine eligibility.

Job code: FD21.