Recovery Product Manager

Description

The company is a global biopharma business that makes vaccines, specialty medicines and general medicines, and it aims for £40 billion in annual sales by 2031.

Its work covers respiratory, immunology and inflammation, oncology, HIV and infectious diseases.

This role owns the Digital & Tech recovery capability, including its strategy, priorities, standards and assurance, so the company can recover from major technology crises that could affect patient supply, research or staff productivity.

You will keep recovery priorities current, including RPO and RTO commitments, Tier 0 and Tier 1 tiering, dependencies and the order of recovery work.

You will also own the Digital & Tech crisis management framework, covering its procedures, checklists and mechanisms.

The company runs a multi-sourced technology estate, so you will work with internal teams, strategic partners, managed service providers and specialist suppliers.

Responsibilities

• Shape the multi-year plan for the Digital & Tech crisis recovery framework so it supports the Digital & Tech strategy and produces results you can measure.
• Define and enforce recovery practices, standards, quality bars and delivery methods across Digital & Tech.
• Control RPO and RTO targets and tiering for Tier 0 infrastructure, Tier 1 crown jewels, critical applications and their dependencies.
• Make sure recovery order and sequencing are documented, understood by teams and tested against proven dependencies.
• Oversee recovery readiness across the technology estate, setting the measures and evidence needed to show recovery against agreed targets.
• Review recovery test results, spot gaps and push fixes through to completion with a clear audit trail.
• Present recovery strategy, readiness, risk and assurance to senior leaders and relevant forums.
• Run the response and recovery framework as a product, setting its roadmap and working with the Product Owners who manage each backlog.
• Learn from recovery tests, crisis simulations and real incidents, and use stakeholder feedback to rank improvements and show progress over time.
• Turn recovery requirements into backlog items and sprint work, using dependency, CMDB and service-mapping data to rank priorities and sequence.
• Work with the Automation Acceleration Hub to find where automation and AI can improve recovery execution, maintenance, communications, reporting and readiness insight.
• Make sure any AI capability is secured, compliant, overseen by people and managed through change controls.
• Coordinate with Digital & Tech, Cyber Security, IT Service Management, Quality, Risk, Compliance and business teams so recovery needs are understood and governed.
• Hold strategic partners, managed service providers and specialist suppliers to their recovery readiness commitments.

Requirements

• Bachelor's degree in technology, engineering, business or a related field, or equivalent hands-on experience.
• ITIL Foundation certification.
• 15+ years in IT service continuity, disaster recovery, technology resilience, crisis management or similar work.
• 5+ years owning a technology product, service or recovery outcome.
• Experience setting and governing RPO and RTO requirements, recovery tiers and sequencing across complex application and infrastructure estates.
• Experience building recovery strategy and explaining readiness, risk and assurance to senior leaders.
• Experience running crisis simulations, disaster recovery exercises or recovery tests and driving the improvements that follow.
• Experience ranking a product backlog and delivering in sprints.
• Experience working in controlled or validated change environments and with strategic partners or managed service providers.
• Experience reading dependency, CMDB, service-mapping or similar data to judge recovery dependencies, sequencing and operational readiness.
• Experience overseeing partner or vendor delivery against recovery or operational-readiness requirements.
• Skills in agile ways of working, cross-functional collaboration, data analysis, design thinking, DevOps, prioritization, product research, product roadmapping, project management, ROI analysis, software development, strategy deployment, and UX and UI design.
• Preferred: experience in pharmaceutical, life sciences, GxP or other highly regulated settings.
• Preferred: BCI or ISO 22301-related business continuity, crisis management or disaster recovery certification.
• Preferred: product management certification such as SAFe Product Owner/Product Manager or an equivalent.
• Preferred: experience building recovery metrics, scorecards or assurance frameworks.
• Preferred: multi-cloud recovery experience.
• Preferred: experience with CMDB, service mapping, dependency management or observability platforms.
• Preferred: experience applying AI or automation to recovery, resilience or service management.
• Preferred: experience putting AI-enabled automation under security, compliance, human review and change controls.
• Preferred: experience writing investment business cases or strategic recommendations for senior or executive leaders.
• Preferred: experience influencing cross-functional stakeholders and technology teams without direct reporting authority.
• Preferred: strong communication, turning complex recovery strategy, readiness and technology risk into plain business language.

Conditions

The company does not accept candidates from employment agencies unless it has given prior written authorization, and it is not liable for fees from unauthorized referrals.

Benefits

• The company offers a comprehensive benefits package to US employees, set out in its US benefits summary.