Senior Solution Architect

Description

This role covers solution work across upgrade projects, implementation projects and success services.

You own the solution and how it is built. You work with the implementation team and with partners where relevant, and you advise the customer's project team using your industry and implementation experience.

You make sure the customer's business needs are understood and that the solution delivers the expected outcomes and business value, while applying the company's best practice.

The company is a global enterprise software provider with billion-dollar revenue and 6000+ employees on every continent. The team works with informal hierarchies, simplicity, trust and accountability, and it takes on varied, challenging assignments.

Responsibilities

• Help the implementation team understand the methodology, and keep reporting and documentation consistent with standards.
• Support the Project Manager in guiding the customer team through each project phase.
• Make sure the scope tool reflects the proposed solution, close scope gaps, and work with the Project Manager to manage risks on moderately complex requirements.
• Keep the customer solution documented accurately and consistently alongside the implementation team.
• Review deliverables and customer work products, such as test plans, for consistency, clarity and quality, and give feedback you can act on.
• Check CRIMs and solution actions for basic consistency and fit with the solution, then flag problems and escalate them for review.
• Support Success services delivery as directed, taking on low-complexity tasks.
• Support and coordinate solution delivery for upgrade, implementation and global projects under guidance, working with senior architects, management, partners, system integrators and the project consulting team to keep quality high.
• With the lead Solution Architect and the customer, align the solution with business requirements, track progress, deliver value and keep pace with changing goals through regular communication and reviews.
• Communicate with the customer's executive team on the value of the solution and keep it aligned with their needs and objectives.
• Under the guidance of senior leaders and architects, help explain product direction and value proposition to customers, and learn their business objectives and value metrics.
• Build foundational knowledge of core industries with senior team members, share what you learn, contribute ideas to global strategy and methodology improvements, and with guidance assess the impact on other business functions.
• Know the company's accelerators, understand how they apply to customer projects, and advise on their practical use for medium-complexity requirements in line with best practice.
• Show a solid grasp of the scope tool, use it to design scopes that fit the customer's project team structure, and explain end-to-end customer processes clearly.
• Bring strong knowledge of the company's products and processes, foundational expertise in one core industry, early suggestions for better customer outcomes, and proactive handling of solution issues.
• Show a solid understanding of the implementation methodology, promote its fit with project goals, and keep developing its advanced aspects.
• Explain what Business Value Engineering (BVE) assessments mean for the customer, help deliver measurable value, and stay aligned with project goals and business value realization.
• Run customer interactions, workshops and presentations, support solution teams, communicate at a foundational level, and lead solution delivery initiatives that match client goals.
• Take a practical, proactive approach to customer challenges, communicate clearly and professionally, and build your expertise while resolving solution issues.

Requirements

• Essential: a university degree or equivalent professional qualifications.
• Essential: experience or exposure to business process mapping, including hands-on mapping work.
• Essential: hands-on experience with customers on implementation or transformation projects.
• Essential: involvement, alongside a Project Manager, in planning and resourcing a project.
• Essential: excellent communication skills.
• Essential: a leading role in building the ERP solution.
• Essential: fluency in English and the local language.
• Desirable: experience delivering ERP projects in a relevant industry, ideally in a similar role.

Conditions

Salary range of $84,300 to $130,000+, plus bonus.

Flexibility and hybrid work options are offered so you can work in the way that suits you best.

We are an equal opportunity employer that values diversity.

Benefits

• Flexible paid time off, including sick leave and holidays.
• Medical, dental and vision insurance.
• 401K with company contribution.
• Flexible spending accounts.
• Life insurance and disability benefits.
• Tuition assistance.
• Community involvement and volunteering events.