Manager, PreSales Engineering, AI

Description

The company, which is part of the NASDAQ-listed NiCE group, builds AI agents for brands that combine generative and conversational AI with orchestration tools and enterprise systems, in more than 100 languages.

This manager role leads the presales engineering team for Benelux, France and the Nordics, three continental European markets that are growing quickly.

You stay hands-on on the front line, joining strategic deals alongside your team rather than managing from a distance.

The team has 5 to 6 Sales Engineers who give technical demos, join discovery calls, answer technical RFPs and support events across these three regions. You report to the Senior Director of PreSales Engineering, AI.

The group serves 25,000+ businesses, including 85 of the Fortune 100, and has more than 8,500 employees in over 30 countries.

Responsibilities

• Work on deals with your team and take part in strategic deal support yourself.
• Grow sales in Benelux, France and the Nordics by winning new business in these emerging markets.
• Plan lead generation that builds qualified pipeline, working with marketing and regional sales.
• Build thought leadership for the team so the company is seen as a trusted authority as these regions grow.
• Set the order of demo pitches and other team activities.
• Lead presales on RFPs and make sure they are delivered on time with the regional Bid Manager.
• Assess each opportunity as a whole, linking technical fit with business needs, customer experience and ROI.
• Spot upsell openings to support customer success.
• Build relationships with technical contacts and executives at customers and partners, identifying internal champions.
• Delegate work and set team priorities with full autonomy.
• Work with regional sales and customer success leaders.
• Track competitors and compare the company's software with other conversational AI products.
• Run internal training to keep the team current.

Requirements

• Experience with enterprise software, ideally in contact center or automation, at a software vendor or building custom solutions.
• Previous team lead or manager experience, including running regular one-to-ones and understanding what your people need.
• Ability to coach individuals and build a high-performing team, with a solid grounding in technology and AI.
• Commitment to keeping up with a fast-changing field and sharing what you learn with the team.
• Ability to handle pressure, such as tight presentation deadlines and unexpected gaps in the team.
• Deep understanding of conversational AI, including GenAI, LLMs, speech-to-text (STT) and text-to-speech (TTS).
• Working knowledge of agentic AI concepts such as RAG, MCP and A2A communication.
• Strong sales skills: qualifying opportunities, building rapport and showing the company's value with confidence.
• Clear communication across functions and full people-management responsibility for leading a team.
• Curious and adaptable, following conversational AI trends and enjoying learning new things.

Conditions

Remote role.

Requisition ID: 11724

Job type: Manager

Benefits

• Career moves across many roles, disciplines, domains and locations within the wider company.