Cloud Operations Engineer - Night shift 10PM to 6AM

Description

You will help keep the company's cloud and datacenter infrastructure secure, reliable, available and fast, across Windows, Linux, AWS, VMware and physical servers.

The systems you support run the company's global operations in production, so the work includes proactive monitoring, incident response, performance tuning and steady process improvement.

The company makes software used by more than 25,000 businesses worldwide, including 85 of the Fortune 100. Its products handle over 120 million customer interactions and monitor more than 3 billion financial transactions every day.

The company is an AI, cloud and digital innovator with more than 8,500 employees in over 30 countries.

Responsibilities

• Keep enterprise production infrastructure running at peak uptime and performance through maintenance, monitoring and support.
• Run AWS cloud resources and services with a focus on security, scale and operational quality.
• Support multiple applications and platforms of medium to high complexity across cloud and datacenter environments.
• Watch systems, troubleshoot incidents and fix operational problems within defined processes and SLAs.
• Review operational metrics and improve performance through continuous improvement work.
• Run core services such as DNS, FTP, IIS, application environments, Active Directory and identity management.
• Take part in on-call rotations and report critical events clearly to stakeholders, operations teams and leadership.
• Handle physical datacenter work, including hardware installation, cabling, racking, maintenance and upgrades.
• Manage user accounts and permissions in AWS IAM and other identity platforms.
• Apply server updates, operating system patching, capacity planning and infrastructure optimisation.

Requirements

• Bachelor's degree in Computer Science, Information Systems or a related field, or equivalent industry experience.
• 3+ years supporting large-scale production infrastructure.
• 3+ years of hands-on Windows Server administration in enterprise production.
• 3+ years configuring and supporting server hardware and operating systems.
• Comfort working in fast-paced settings where priorities and timelines shift.
• Solid knowledge of Active Directory, Windows domains, DNS and enterprise infrastructure services.
• Experience patching and maintaining Windows and Linux systems.
• Intermediate Linux administration skills with hands-on operational experience.
• Experience following change management and operational governance standards.
• Background in PCI-DSS, Cyber Essentials or other regulated compliance environments.
• Experience with AWS EKS and ECS container platforms.
• Hands-on use of infrastructure automation tools such as Chef, Ansible or Puppet.
• Experience managing SAN and NAS storage environments.
• Experience with Okta identity and access management solutions.
• Experience supporting hardware lifecycle management and vendor coordination.
• Experience managing Cisco UCS environments.
• Strong experience monitoring AWS and managing its infrastructure.
• Experience with PowerShell and other scripting languages for automation and efficiency.

Conditions

Night shift, 10 PM to 6 AM.

Individual contributor role reporting to the Director, Cloud Systems Engineering, CX.

Requisition ID: 11778.

Equal opportunity employer, as stated in the original posting.

Benefits

• Work alongside experienced professionals from several disciplines on enterprise-scale cloud and infrastructure technology.
• Grow your career and build new technical skills while working on mission-critical platforms used by thousands of organisations worldwide.