Senior Cloud Operations Engineer - Night shift 10PM to 6AM

Description

The role is for a senior cloud operations engineer, reporting to the Director, Cloud Systems Engineering.

You will help keep the cloud and datacenter infrastructure secure, reliable, available and performing well. The environment spans Windows, Linux, AWS, VMware and physical compute, and supports business-critical production systems used across global operations.

The company makes software used by over 25,000 businesses worldwide, including 85 of the Fortune 100, to improve customer experience, fight financial crime and support public safety.

Each day its software handles over 120 million customer interactions and monitors over 3 billion financial transactions.

The company leads in AI, cloud and digital technology and has over 8,500 employees in more than 30 countries.

Responsibilities

• Keep production infrastructure running by monitoring it, supporting it and maintaining it.
• Administer the AWS environment and its resources.
• Support several systems or applications of medium to high complexity.
• Follow set procedures to monitor systems and resolve issues.
• Analyse operational metrics, report on them and use the results to drive process improvements.
• Manage DNS, FTP, IIS and application environments.
• Take part in the on-call rotation.
• Pass information about events to stakeholders, teams and leadership.
• Handle cabling, racking and other work in physical data centers, where some travel may be required.
• Create user accounts in IAM and other user management tools.
• Update production server resources and their sizing.
• Troubleshoot medium to complex technical issues.
• Follow the company code of ethics and its policies and procedures at all times.

Requirements

• 5+ years working in a large production infrastructure.
• 5+ years of Windows Server administration in a production environment.
• 5+ years configuring server hardware and operating systems.
• Hands-on experience managing and hardening Linux servers in production (RHEL, Ubuntu or Amazon Linux).
• Experience working in production environments where priorities and timelines change quickly.
• Experience patching Microsoft and Linux operating systems.
• Strong knowledge of Windows domains, Active Directory and DNS.
• Experience with change management.
• Experience in a PCI or Cyber Essentials compliant environment.
• Experience with AWS EKS and ECS.
• Experience maintaining relational databases.
• Experience with Chef, Ansible or Puppet.
• Experience with SAN or NAS storage.
• Experience with Okta.
• Experience with hardware replacements and vendor work.
• Experience managing Cisco UCS.
• Experience monitoring and maintaining AWS environments.
• Experience with PowerShell and other scripting languages.

Conditions

Night shift, 10 PM to 6 AM.

Individual contributor role.

Some travel may be required.

Requisition ID: 11795.