Senior Partner Success Implementation Engineer

Description

You will be a senior technical expert who drives partner success across implementation, readiness and continued product adoption.

The role brings advanced technical depth, takes ownership of escalated troubleshooting, pushes product improvements forward, and makes sure partners can deploy, configure and tune the platform at scale.

You will mentor junior engineers, advise Partner Success Managers and TAMs on technical strategy, and help shape technical direction across the partner ecosystem.

The company's software serves 25,000+ businesses worldwide, including 85 of the Fortune 100, and handles more than 120 million customer interactions a day. It has over 8,500 employees in 30+ countries and is listed on NASDAQ.

Responsibilities

• Give partner customers expert guidance, troubleshooting and platform support once they are ready to go live.
• Take complex partner needs to internal engineering and product teams and push for enhancements.
• Lead high-visibility or escalated cases to resolve them quickly and keep the platform performing well.
• Own complex implementations for partners, covering advanced configuration, integrations, deployment architecture and onboarding plans.
• Show partners how to deploy at scale, follow technical best practices and sustain operations over the long term.
• Manage the handoff from implementation to ongoing support so partners and internal teams move across smoothly.
• Act as the senior technical contact for TAM and Partner Success teams and keep support work technically aligned.
• Work with Partner Success Managers to judge partner maturity, find technical gaps and build adoption plans.
• Pass product updates, platform changes and technical insights to partner-facing teams.
• Write advanced best practices, playbooks and lessons learned from partner accounts.
• Run internal knowledge-sharing sessions, mentor Implementation Engineers and raise the technical skills of the Partner Success group.
• Create enablement content, documentation and training that helps partners get ready and build technical skill.
• Lead executive business reviews and bring partner technical needs into strategy planning.

Requirements

• 5-7 years in implementation engineering, solutions engineering, technical support or a similar customer-facing technical role.
• Strong skill in diagnosing and fixing complex problems in integrations, APIs, configuration and deployment environments.
• Clear communication that makes technical topics easy to follow for any audience.
• A track record of leading technical projects, influencing stakeholders and working across teams.
• Experience working with channel or reseller organizations.
• Experience in a global technology or SaaS company, in professional services, or in solution delivery.
• Deep understanding of global partner ecosystems or channel and alliance strategy.
• Familiarity with cloud architectures, API ecosystems or enterprise deployment patterns.

Conditions

Travel of up to 20% within your region, with some international travel possibly needed for partner meetings, business reviews and regional initiatives.

Benefits

• Benefits details are published on the company's benefits page.
• The company is a market leader that keeps growing and offers many internal career moves across roles, disciplines, domains and locations.