Technical Product Owner

Description

The company builds software used by more than 25,000 businesses worldwide, including 85 of the Fortune 100, to improve customer experience, stop financial crime and support public safety.

Each day its software handles over 120 million customer interactions and monitors more than 3 billion financial transactions.

The company is a NASDAQ-listed market leader in AI, cloud and digital, with over 8,500 employees in 30+ countries.

The public safety team is growing its development team to keep building a product that helps police forces worldwide manage rising volumes of digital evidence. The product covers voice, video and screen recording, playback and analysis for security customers worldwide.

Position: Technical Product Owner.

Responsibilities

• You own the product plan, which comes from the roadmap the Product Managers create.
• You build and rank the product backlog from high-level product requirements.
• You work with the company's architects and Product Managers to turn business goals and customer needs into backlog items.
• You assess and review technical documentation and make sure the developers produce the right levels of product documentation.
• You help the Product Manager write user scenarios for technical users.
• You work with R&D to explain the motivation and customer needs behind each new requirement.
• You write, explain and refine user stories as their owner.
• You are available to the team every day for questions and feedback.
• You understand and prioritise technical requirements.

Requirements

• You have a growing knowledge of AI tools, technologies and processes.
• You can work directly and effectively with clients and business partners.
• You have experience with Azure technologies.
• You understand Next Generation (NG) emergency services.
• You have written technical systems and solutions documentation.
• You have experience with systems software.
• You can break complex market requirements into secure, scalable and resilient system designs. This suits candidates with a systems or architect background.
• You are comfortable in detailed technical discussions with the software development team.
• You are happy to work on back-end solutions, such as software running as Windows Services.
• You support Customer Support, Professional Services, Technical Pre-sales and Training when needed.
• You hold a bachelor's degree in a technical or STEM subject. Preferably in Computer Science or Engineering, or an MBA.
• You can multitask and set priorities.
• You understand technical solutions and have software development experience.
• You see the big picture and turn it into detailed needs.
• You have worked in an Agile delivery organisation.
• You communicate clearly at every level, from executive management to individual contributors.
• You have excellent spoken and written English.
• You learn quickly and teach yourself relevant technologies, such as Azure and cloud-based services.
• You stay focused and calm under pressure.
• You have strong interpersonal skills.

Conditions

This is an individual contributor role.

The work is hybrid under the company's the company-FLEX model: 2 days a week in the office and 3 days remote. Office days focus on face-to-face meetings.

Requisition ID: 11829.

Benefits

• Internal career moves are open across many roles, disciplines, domains and locations.
• Details of the company's benefits are available to read.