Senior Product Marketing Manager

Description

Senior Product Marketing Manager role within the Agentic AI line of business at the company.

You will own how the products are positioned, explained and launched. You will work with Product and Marketing to build clear stories, shape go to market plans and keep messages consistent across every channel.

The job combines strategy with hands-on delivery and involves several product teams and neighbouring functions. You will help get stakeholders aligned, influence roadmap discussions and strengthen the strategic role of Product Marketing.

Success means differentiated messaging, sales teams equipped to sell, and measurable market impact in a fast-moving AI market.

The company's software is used by 25,000+ businesses, including 85 of the Fortune 100, for customer experience, financial crime prevention and public safety. It handles more than 120 million customer interactions and monitors 3+ billion financial transactions each day.

The company is listed on NASDAQ, has over 8,500 employees in more than 30 countries, and is recognised as a market leader in AI, cloud and digital.

Responsibilities

• Plan and run marketing work covering positioning, messaging, launches and asset strategy.
• Stay in close contact with Product teams from the start so the roadmap, value propositions and go to market plans line up.
• Coordinate with Analyst Relations, Competitive Intelligence, PR, Sales Enablement and Evangelism so the story and timing stay consistent.
• Build messaging frameworks that set the products apart and speak to the intended audiences.
• Produce strong assets such as presentations, thought leadership, launch materials, sales enablement content, one-pagers and website copy.
• Apply an AI-first approach to product storytelling and internal workflows to raise speed and output quality.
• Make Product Marketing a strategic partner by shaping decisions and balancing competing stakeholder priorities.
• Keep improving Product Marketing processes, tools and working methods in a complex environment.
• Mix strategic thinking with hands-on work to deliver outputs that drive business results.

Requirements

• 5+ years of Product Marketing experience, preferably in contact center, SaaS or AI environments.
• A track record of owning product marketing initiatives from strategy through to execution.
• A solid technical understanding of SaaS and AI products and the ability to turn capabilities into customer value.
• Hands-on experience using advanced AI tools and automation to improve marketing workflows and asset quality.
• Strong stakeholder management skills, with the ability to align cross-functional teams in complex settings.
• Excellent written and spoken English.
• The ability to work effectively in a fast-paced, high-growth setting with several priorities at once.
• Comfort representing the company internally and externally, including presenting at webinars, events and analyst engagements.

Conditions

Requisition ID: 11748.

Reports to the Sr. Product Marketing Team Manager.

Individual contributor role.

Benefits

• The posting points to strong opportunities for growth and impact.
• You would work alongside high-performing teams in a collaborative, dynamic environment.