Lead Cloud Operations Engineer

Description

The company builds software used by 25,000+ businesses worldwide, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime and ensure public safety.

Its software handles more than 120 million customer interactions and monitors more than 3 billion financial transactions every day.

The company is NASDAQ-listed, has more than 8,500 employees in 30+ countries and is known for its work in AI, cloud and digital technology.

This is an individual contributor role reporting to the Director, Cloud Systems Engineering.

You will help keep the cloud and datacenter infrastructure secure, reliable, scalable and fast, working alongside a highly skilled operations team.

You will run complex production environments across AWS, Windows Server, Linux, VMware and physical compute, combining cloud operations, systems engineering, infrastructure management and datacenter support to keep services running and the business continuous.

Responsibilities

• Monitor large-scale production environments across cloud and datacenter platforms and keep them running.
• Administer AWS resources and services with a focus on security, availability and operational excellence.
• Diagnose and resolve medium to high complexity issues in infrastructure, operating systems and applications.
• Manage Windows Server, Linux, Active Directory, DNS, IIS, FTP and related enterprise services.
• Review operational metrics and make changes that improve stability, performance and efficiency.
• Handle lifecycle work including server provisioning, patching, upgrades, resource sizing and capacity management.
• Take part in an on-call rotation and report operational events, incidents and resolutions to stakeholders and leaders.
• Carry out physical datacenter work such as cabling, racking, hardware maintenance and vendor coordination when needed.
• Manage user access and identity through AWS IAM and other enterprise user management platforms.
• Follow company operational standards, security requirements, policies, procedures and code of ethics.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems or a related field, or equivalent practical experience.
• 5+ years supporting large-scale production infrastructure environments.
• 5+ years of hands-on Windows Server administration in enterprise production environments.
• 5+ years configuring and supporting server hardware and operating systems.
• Strong experience securing and managing Linux servers, including RHEL, Ubuntu and Amazon Linux.
• Experience patching and maintaining Windows and Linux operating systems.
• Strong knowledge of Active Directory, Windows domains and DNS.
• Experience working within structured change management processes.
• Proven ability to manage competing priorities in fast-moving production environments.
• Strong communication and collaboration skills with technical teams, business stakeholders and leadership.
• Experience supporting PCI-DSS and/or Cyber Essentials compliant environments.
• Experience with AWS EKS and ECS container platforms.
• Experience administering relational database environments.
• Experience with infrastructure automation and configuration management tools such as Chef, Ansible or Puppet.
• Experience supporting SAN and NAS storage technologies.
• Experience with Okta identity and access management solutions.
• Experience coordinating hardware replacements and vendor-managed infrastructure work.
• Experience administering Cisco UCS environments.
• Experience monitoring and maintaining enterprise AWS environments.
• Proficiency with PowerShell and other scripting languages for automation and operational efficiency.

Conditions

Hybrid working: 2 days in the office and 3 days remote each week.

Office days focus on collaboration, innovation and building relationships with colleagues.

Requisition ID: 11779.

Benefits

• Work with current cloud technologies on highly available global platforms.
• Grow your career through complex technical challenges and internal mobility opportunities.
• Collaborate with engineers across a global engineering organisation focused on operational excellence and customer outcomes.