Senior Director Product Analytics

Description

The company is hiring a senior director of product analytics for usage and adoption, to understand how users engage with, adopt and get value from its AI platform.

The role sets the strategy and structure for several programs that use product telemetry across the product and customer lifecycle, covering governance, insight generation and activation, and building data and AI products.

The aim is to drive smarter product decisions, better understanding of end-user experience, and more product usage across the enterprise.

Responsibilities

• Set the measurement strategy for AI products, tracking usage, adoption and realized value, and standardize measurement funnels from token costs through to token consumption.
• Define telemetry governance and data quality needs across the full product and platform portfolio.
• Set and enforce enterprise-wide standards for event tracking, metadata management and compliance.
• Own a single view of usage metrics and benchmarks across products and customer use cases and segments.
• Deliver insights, scorecards, reporting and analytics to Product Management, UX/UI, Engineering and Post-Sales teams.
• Own product usage feature engineering for ML models and recommendation systems.
• Provide proactive and predictive insights to improve adoption, growth and renewals.
• Work with business stakeholders and other analytics teams to evolve usage metrics and link them to outcomes such as adoption, value, renewals, upsell and cross-sell, then define and measure action plans.
• Manage a team of Product Managers, Data Engineers, BI Developers and Data Scientists.

Requirements

• 15+ years of professional experience in B2C and/or B2B product analytics or insights leadership, with extensive depth.
• Experience building product usage, adoption and value measurement strategy and getting alignment at executive level.
• Hands-on experience building product telemetry strategy and using it for insight generation, action recommendations, and AI/ML model development.
• 7+ years of people management, leading or influencing technical teams, preferably with a global scope.
• Ability to influence senior business executives and translate between technical and non-technical teams.
• Bachelor's degree (BA/BS), preferably in business or a quantitative field. A Master's degree is preferred but not required.
• Proven record of working across business and technical teams.
• Passion for and experience applying AI to business problems in the SaaS product domain.
• Ability to juggle several priorities in a matrixed, fast-moving environment, collaborate with cross-functional teams, and deliver high-quality work with close attention to detail.
• Management or tech consulting experience is a plus.

Conditions

Base pay for this location is $254,500 to $445,400, plus equity where applicable, variable or incentive compensation, and benefits. The base pay shown is a guideline, and total compensation varies by qualifications, skill level, competencies and work location.

Pay depends on the geographic location of the role and may change based on work location.

Work persona (flexible, remote, or required in office) is assigned based on the nature of the work and the assigned work location. The company may check the distance between your primary residence and the nearest office using a third-party service.

The company is an equal opportunity employer.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time-away plan and family leave programs.