Senior Content Designer - Spend

Description

The team works on how global money should function, aiming to make a complex, stressful experience simple and calm, and to rethink long-standing ways of doing things.

You'll join the Spend squad, which helps millions of customers spend with the company at home and abroad.

The company moves £6 billion every month for over 12 million people and says it is only 2% of the way toward its goal of an open, fair, human financial system.

You'll sit in the Spend squad and work closely with Product, Design, Engineering, Data and Operations so customers always understand their money and their next step.

You'll also join the Content Guild and work regularly with content people across the company.

The company is a global technology business that moves and manages money, including international transfers, spending abroad and cross-border payments.

Responsibilities

• Get to know customers well enough to understand what they need.
• Discover, design and deliver simple, well-crafted, intuitive experiences.
• Help teams and stakeholders in the squad improve how customer-focused, creative and high quality their content is.
• Work with designers from other squads so customers get one seamless experience.
• Clear, compelling content that helps customers handle complicated financial, operational and risk topics with confidence, turning them into simple, actionable steps.
• Own content projects from start to finish.
• Define what good content looks like in the squad, then help make it happen.

Requirements

• You have a track record as a senior content designer and have shipped high-quality consumer products.
• You can work through complexity and ambiguity and still collaborate well.
• You are highly empathetic toward customers and colleagues.
• You care deeply about content craft and quality.
• You are willing to give and take constructive feedback.
• You are eager to learn and keen on the company's mission.
• Not a fit if your experience is mostly in marketing, advertising, copywriting, journalism or social media and you have no hands-on content design or UX work.
• Candidates from under-represented groups are especially encouraged to apply.

Conditions

The company welcomes people regardless of background and treats everyone without judgement or prejudice.

The team is international and values diversity, equity and inclusion.