Senior Compliance Technology Engineer

Description

The company is a global consulting firm that combines creative thinking with technology to build digital solutions for clients.

Its work covers artificial intelligence, consulting, digital, cloud and DevOps, data, and software engineering, mostly for financial services and technology firms.

Its FinLabs research unit works on areas such as AI, blockchain, data science models, digital underwriting, and mobile-first applications.

The company has been operating for over 20 years and employs more than 17,000 people across 58 offices in 22 countries.

This role supports the engineering, rollout, integration and day-to-day running of the technology that archives and supervises regulated electronic communications.

Responsibilities

• You will build, configure and support systems that capture, archive and supervise electronic communications.
• You will connect messaging and collaboration platforms to enterprise archiving tools.
• You will work with Microsoft Exchange, Microsoft Teams and other electronic communication tools to keep capture and archiving compliant.
• You will diagnose problems with message delivery, routing, journaling, capture, connectivity and integrations across messaging and archive platforms.
• You will apply SMTP knowledge to mail flow, routing, relays, headers and fault diagnosis.
• You will design, deploy and run infrastructure and services in Microsoft Azure.
• You will write and maintain Terraform Infrastructure as Code so environments stay consistent, repeatable and automated.
• You will script automation, monitoring, deployment, validation and support tasks in PowerShell and/or Python.
• You will support Windows infrastructure and applications, troubleshooting at both the operating system and application layers.
• You will work with Compliance and technology stakeholders to turn regulatory and business needs into scalable technical designs.
• You will take part in production support, incident response, root-cause analysis, upgrades, migrations and remediation work.
• You will write technical documentation, operating procedures, architecture records and support material.
• You will find ways to improve automation, resilience, monitoring, efficiency and controls across the communications compliance setup.

Requirements

• A solid IT engineering background, ideally in financial services or another heavily regulated sector.
• Experience supporting compliance or regulatory electronic communications archiving and/or supervision tools.
• Hands-on work with an enterprise archiving platform such as Smarsh, Proofpoint or a similar product.
• Strong hands-on skills in Microsoft Azure.
• Experience building and running infrastructure with Terraform.
• Strong scripting and automation skills in PowerShell and/or Python.
• Strong experience administering and troubleshooting Microsoft Windows environments.
• Experience with enterprise messaging and collaboration tools: Microsoft Exchange on-premises, Exchange Online, Microsoft Teams, Bloomberg email, IM and Symphony.
• A strong grasp of SMTP, mail flow, message routing and related concepts.
• Strong troubleshooting across applications, infrastructure, networking, messaging and cloud services.
• Ability to work with engineering, infrastructure, messaging, cybersecurity, operations and Compliance teams.
• Strong written and spoken communication, with the ability to document complex technical environments clearly.
• Preferred, but not required: experience supporting Linux environments.
• Preferred, but not required: experience with several electronic communications archiving or supervision platforms.
• Preferred, but not required: experience integrating communication platforms with compliance capture and archival systems.
• Preferred, but not required: experience with large-scale cloud migrations or modernization projects.
• Preferred, but not required: experience with monitoring, logging, alerting, reconciliation or automated validation of communications capture.
• Preferred, but not required: knowledge of electronic communications retention, recordkeeping, supervision, eDiscovery, legal hold and audit needs in regulated settings.
• Preferred, but not required: experience with automated infrastructure deployment and configuration management.
• Preferred, but not required: familiarity with APIs and integration technologies that connect messaging, collaboration and archival platforms.

Conditions

Base salary varies by geography and other factors.

For a role filled in Charlotte, NC, the base salary is $95k to $100k per year, plus benefits, as required by law.

Hiring decisions are based on business needs, job requirements and individual qualifications, and the company is an equal opportunity and affirmative action employer.

Benefits

• A highly competitive compensation and benefits package.
• The chance to work abroad across 58 offices in 22 countries.
• 10 days of paid annual leave, plus sick leave and national holidays.
• Maternity and paternity leave plans.
• Medical, dental, vision, life insurance and long- and short-term disability cover, varying by region.
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits, varying by region.
• Training focused on skills, substantive knowledge and personal development.
• On-demand access to more than 5000 curated courses on Udemy for Business.
• Coaching from colleagues in the FinLabs and Center of Excellence groups.
• Projects for leading tier-one banks, financial institutions and insurance firms.
• Flexible workplace arrangements, mentoring and internal mobility.
• A flat, approachable organization with a diverse, global culture.