SWIFT Support Engineer

Description

The company is a global consulting firm that uses digital technology to help businesses, mainly financial services and technology clients.

Its work spans AI, consulting, digital, cloud and DevOps, data, and software engineering.

Its FinLabs group builds new solutions, including blockchain, data science models, digital underwriting and mobile-first apps.

The firm has operated for over 20 years and employs more than 17,000 people across 58 offices in 22 countries.

You would join the SWIFT Technology and Messaging Services team, supporting SWIFT applications and services in a quick-moving setting with business partners, vendors and technology teams.

The role covers the administrative and technical work needed to run SWIFT applications, infrastructure and services.

Responsibilities

• Analyse requirements, then design and document technical solutions.
• Write scripts and automation, and take part in or lead analysis work.
• Work in Agile teams.
• Manage projects and stories or issues, including production deployments.
• Make sure supported areas meet quality, security and compliance standards.
• Install and deploy application software, run performance tests and apply configuration changes.
• Watch for system and application changes that affect SWIFT services, forecast demand, and work with the SWIFT technical support team on expansion and reconfiguration.
• Write or update design documents, maintenance procedures and troubleshooting guides.
• Inform all customers about changes and upgrades.
• Follow incident, change and problem management policies alongside product support teams.
• Diagnose problems and take corrective action, working with other SWIFT technology groups, development, other technology teams and external vendors on complex testing and support.
• Act as the escalation point, guiding the platform support team on complex production, application and system issues.

Requirements

• Experience building and implementing applications.
• Experience working in an Agile Scrum team.
• Experience with CI/CD, AI and automation.
• Experience implementing and supporting SWIFTNet, FIN, Interact or Fileact.
• Experience running applications in a distributed UNIX/MQ environment.
• Knowledge of the SWIFT products Alliance Access, Alliance Gateway and Alliance Messaging Hub, and of the MT and MX standards.
• Ability to troubleshoot highly complex, tiered environments.
• Understanding of networking and security, including protocols and how systems interoperate with firewalls and load balancers.
• Preferred, but not required: experience in banking, financial services or payments.
• Preferred, but not required: hands-on support for highly available, mission-critical financial messaging platforms.
• Preferred, but not required: knowledge of cloud-hosted and hybrid infrastructure.
• Preferred, but not required: experience with enterprise monitoring and observability platforms.
• Highly desirable: SWIFT certifications or related industry certifications.

Conditions

The base salary varies by geography and other factors.

For a role filled in Charlotte, NC, the base salary is $100k to $110k per year, plus benefits.

Work includes on-call duties in a team rotation, which may occasionally require non-standard hours.

The company is an equal opportunity and affirmative action employer, and hiring decisions are based on business needs, job requirements and individual qualifications.

Benefits

• Highly competitive compensation and benefits package.
• Possibility to work abroad across the company's 58 offices in 22 countries.
• 10 days of paid annual leave, plus sick leave and national holidays.
• Maternity and paternity leave plans.
• Medical, dental, vision, life, and long- and short-term disability insurance, with plans varying by region.
• Retirement savings plans.
• Higher education certification policy.
• Commuter benefits, varying by region.
• Training focused on skills, technical knowledge and personal development.
• Free access to over 5,000 curated courses on Udemy for Business.
• Coaching from colleagues in FinLabs and Centers of Excellence.
• Work on projects for tier-one banks, financial institutions and insurers.
• A flat, approachable organisation.
• A diverse, global work culture.