Application Engineer

Description

The company supports the nation's intelligence community by keeping mission-critical systems running reliably.

This is a full-time, regular role based in Linthicum Heights, Maryland, with no travel required.

You will work as a technical leader and trusted partner to customers, with access to cutting-edge technologies.

The team works closely with customers, internal colleagues and vendors to keep system performance dependable.

Responsibilities

• Give Tier 2 and Tier 3 technical support for mission-critical applications and services.
• Diagnose and fix complex customer problems promptly.
• Help customers configure, deploy and run applications day to day.
• Work directly with vendor support teams to investigate and solve technical issues.
• Act as a technical resource and mentor, guiding teammates through complex problems.
• Track, analyze and improve application performance and reliability.
• Write up troubleshooting steps, fixes and good practices so support runs more efficiently.
• Work with customers and stakeholders to keep service quality and satisfaction high.

Requirements

• Hold an active TS/SCI clearance with polygraph.
• Show that all education and experience are in a technical field directly related to the labor category, and that degrees, diplomas and GED certificates come from accredited institutions.
• Meet one of these education and experience combinations: a high school diploma or GED with 12+ years of relevant experience, an associate degree with 10+ years, a bachelor's degree with 8+ years, a master's degree with 6+ years, or a doctorate with 4+ years.
• Have strong experience with Linux-based operating systems.
• Have worked with PostgreSQL databases.
• Be proficient in Python development and scripting.
• Have created, run and maintained Ansible roles and playbooks.
• Have experience with the Elastic Stack.
• Have built, deployed and troubleshot Podman containers.
• Have used ticketing and service management platforms such as Jira or ServiceNow.
• Have worked within GitLab CI/CD workflows and automated deployment pipelines.
• Desired: software engineering experience with Angular and/or Rust.
• Desired: experience with or knowledge of Tenable security products.
• Desired: familiarity with Apache NiFi.
• Desired: experience supporting enterprise or intelligence community environments.

Conditions

This is a full-time position with no travel.

The proposed salary range is $103,800 - $218,100.

Final pay depends on factors including location, Federal Government labor category and contract wage rates, relevant prior experience, specific skills and competencies, education and certifications.

Benefits

• Flexible time off that lets you take the time you need.
• Access to robust learning resources to support your career goals.
• Comprehensive benefits covering healthcare, wellness, finances, retirement, family support, continuing education and time off.
• Competitive compensation and learning and development opportunities.