Resident Engineer – Service Provider Routing and Switching Design Consultant (Mt Laurel, NJ)

Description

This is a resident consultant role that is primarily onsite at a partner or customer office, with travel into the customer's office. The position is based in Mt. Laurel, NJ.

The role is a hands-on, technical post-sales position supporting the company's network products at one customer. You will build and keep up deep knowledge of the equipment already in the customer's network or planned for it, and you will help with network design, certification work and implementation plans.

The company helps businesses connect, protect and analyze their data and applications across edge and cloud environments.

Responsibilities

• Help plan and design the company's MX, PTX and QFX routing platforms and related solutions in the customer's infrastructure.
• Test new designs, features and functions in a lab at the customer's request, then help plan how to roll them out and confirm they work in the live network.
• Run Junos software release testing and validation in the customer's lab.
• Test patches and fixes in the pre-production network, then confirm they work in the live network according to the implementation plan.
• Run design and discovery workshops with the customer to learn how the current network is built and what new designs must do.
• Train the customer's design, implementation and support staff to configure and operate the company's routing products.
• Send the customer regular written status reports on design projects, equipment and network problems.
• Write network operating procedures, configuration standards and implementation plans for the company's products.
• Troubleshoot equipment and network faults, and open and follow JTAC cases until each problem is resolved, before and after go-live.
• Learn the customer's organization and its network implementation and support processes so the network stays available and sustainable.
• Hold technology workshops with the customer to review problems, give case updates, and explain causes, workarounds and fixes under test.
• Help the customer write its network and equipment operating procedures.
• Build and maintain fault diagnosis procedures that speed up fault resolution.
• Support the company's products in the customer's production environment.
• Help define best-practice policies for how the customer uses the company's products (internal use only).
• Act as the subject matter expert on the company's platforms, software and features, and work directly with the company on issues with new software or features.
• Share lessons learned with other resident consultants to reduce risk during major upgrades or network changes.
• Build secondary skills on other products in the company's portfolio.
• Handle other tasks and duties as needed to support the customer or the business.

Requirements

• At least 5 years of design, implementation and operations experience on large-scale IP networks.
• Working knowledge of the Junos CLI.
• Proven large-scale experience with MX, PTX and ACX routers.
• Solid understanding of service provider IP protocols, including TCP/IP and MPLS fundamentals; OSPF, IS-IS, BGP, MPLS-TE, RSVP, LDP, IPv6 and routing policy; routing protocol operation, migration and scaling; routing policies at BGP peering points; VPN and tunneling technologies including MPLS, L3VPN, VPLS and MVPN; and Ethernet switching with 802.1Q, QoS and class of service.
• Experience automating with Ansible, YAML and PyEZ.
• Experience writing Python automation scripts.
• Able to communicate clearly during incidents with audiences from operations staff up to CIO and CISO level.
• Able to refine complex requirements and deliver best-practice solutions.
• Experience helping with major network upgrades, maintenance windows and changes in a customer network.
• Strong skills in customer engagement and presenting.
• Expert-level certifications such as JNCIS, JNCIP, JNCIE, CCNP or CCIE are a strong plus.

Conditions

Primarily onsite at a partner or customer office, with travel into the customer's office from the Mt. Laurel, NJ base.

Annual base salary in New Jersey is USD 123,500 to 285,000. Final offers may differ based on location, experience, education, training and skill level.

Variable incentives may be offered in addition to base salary.

Job level TCP05 in the Engineering function.

The company is an equal opportunity employer that welcomes applicants with disabilities and veterans, and it decides on qualifications, merit and business need.

Benefits

• Health and wellbeing benefits covering physical, financial and emotional needs, with full details published online.
• Career development programs, including paths toward deep subject expertise or moving into another division.
• Flexibility to balance work with personal needs.