This role is responsible for managing and leading a quality program, including initiating and scaling quality programs, developing schedules, budgets, and resource plans, and influencing process roadmaps. The role coordinates activities of project teams and communication with stakeholders, including addressing escalated issues and making necessary changes to product plans. The role involves data analysis to identify trends and root causes, providing consultation for efficient system and process design, and capturing lessons learned for continuous improvement throughout projects and processes.
Responsibilities
Manages and leads a program involving one or more functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering.
Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
Influences the process roadmap by sharing relevant feedback to implement optimal solutions to issues faced on quality projects/programs.
Coordinates activities of supporting project teams and internal and external partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
Provides consultation on scalable system and process design to maximize efficiency, improve the customer experience and minimize errors and manual processes on quality projects/programs.
Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
Identifies, initiates, implements, and scales quality programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.
Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization.
Education & Experience Recommended
Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications
Project Management Professional (PMP) Certification
Lean Six Sigma Certification
Quality Certification
Knowledge & Skills
Agile Methodology
Automation
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Project Planning
Project Schedules
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
Responds to moderately complex issues within established guidelines.
Conditions
The pay range for this role is $111,000.00 - 161,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave ( US benefits overview )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.