Program Manager (Network)

Description

You will manage a large, global network operations and modernization contract for the U.S. Department of State's Bureau of Diplomatic Technologies, reporting to the Program Director. This is a Program Delivery and Execution role.

The work covers round-the-clock network operations worldwide, modernization, security integration, service management and customer engagement in every region.

You will answer for contract performance, people leadership, innovation, quality and mission delivery. The role calls for experience leading large, varied teams across several time zones, reporting that is transparent and based on data, and close work with the customer.

The company is a global technology and professional services firm serving major U.S. government agencies, the defense sector and the intelligence community. It has about 26,000 staff and operates in more than 50 countries, with a focus on AI, cloud, cyber and software development.

Responsibilities

• Lead every part of the contract that supports the global network mission, keeping operations excellent and in line with State Department and bureau priorities.
• Lead a large mixed workforce that includes NOC operators, field engineers, network architects and cybersecurity staff.
• Oversee round-the-clock global network operations, keeping availability and reliability high and responding quickly to incidents.
• Set and enforce SLAs, KPIs, SLOs and MTTR targets that suit diplomatic mission needs.
• Keep ITIL-aligned service management consistent in every region, including change, incident and problem management.
• Push forward automation and responsible AI-assisted operations.
• Maintain continuous compliance with NIST RMF, FISMA and bureau cybersecurity requirements.
• Work closely with cybersecurity teams on POA&Ms, audit responses, continuous monitoring and ATO processes.
• Support risk management, resilience planning and COOP/DR alignment for mission-critical systems.
• Manage resources and staffing across global operations.
• Help the Program Director keep forecasting accurate, stay compliant with EVM and deliver at a sensible cost.
• Develop workforce skills, retention and succession plans.

Requirements

• 10+ years managing complex IT or network programs, including in global environments.
• 5+ years leading large, varied teams.
• Proven delivery of large-scale network modernization, SD-WAN deployment and cloud connectivity initiatives.
• Strong background in ITIL-based service management.
• Proven ability to work effectively with senior federal executives, CO/CORs, GTMs and global stakeholders.
• Background in business, financial management or services management.
• Active Top Secret clearance.
• US citizenship required.
• Certifications required: PMP; ITIL 4 Intermediate or equivalent; Agile/SAFe certification (SAFe SPC or ScrumMaster) or demonstrated lean agile experience.
• Bachelor's degree in information technology, computer science, engineering, cybersecurity, a related technical discipline or business.
• Preferred: Master's degree in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration or Business Administration (MBA, MPA, MSIS, MSCS).
• Preferred: prior experience supporting the Department of State, especially Diplomatic Technologies or global operations.
• Preferred: experience with OCONUS deployments, austere environments or high-risk posts.
• Preferred: experience with integrated NOC/SOC programs.
• Preferred: familiarity with COOP/DR for global missions.
• Preferred: experience managing multi-contractor ecosystems.

Conditions

Regular, full-time position at 40 hours per week, onsite in Washington, DC.

Travel is required for less than 10% of the time.

Salary is likely to fall between $140,821 and $190,523. It is not guaranteed and will depend on experience, geographic location and possibly contractual requirements, so it could sit outside this range.

Top Secret clearance must be held now or obtainable.

Hiring includes an identity verification step using biometrics and AI. Virtual interviews require you to be on camera, and by proceeding you consent to biometric data being used for verification and security.

We are an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• Medical plans, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with company match, letting you contribute pre-tax and post-tax dollars up to IRS annual limits.
• Full flex work weeks where possible.
• Paid time off including vacation, sick and personal leave, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness and business travel accident insurance, provided or available.
• An AI-powered career tool that identifies career steps and learning options, and an internal mobility team to help you reach your goals.
• Competitive pay and paid time off, within a culture that is recognised for innovation and is military-friendly.