Program Manager, West Market Unit

Description

What you'll bring

Bring your expertise in leading complex customer programs, managing escalations, and mentoring others in delivery excellence. Your ability to influence stakeholders and drive consistent outcomes is essential.

Deep knowledge of program management disciplines: lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management

Ability to manage complex contractual constructs, program financials — including forecasting and revenue tracking — and competing delivery priorities across enterprise-scale engagements

Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments

Proven track record building trusted relationships at the executive level and resolving escalations across organizational and political boundaries

Skilled at scoping and estimating engagements, assessing and communicating risk, and defining delivery models — including on-site, remote, and Max Attention Next Generation compositions

Bachelor's degree or equivalent work experience

We also look for people who think strategically, understand the business, and can bring others along with them — combining influencing skills and emotional intelligence with the ability to work through complex problems confidently.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and leading adoption of AI practices within their teams.

What you'll build

You will lead complex customer engagements and programs, oversee multiple project lifecycles, guide teams through challenges, and ensure long-term customer satisfaction. You will mentor project managers and influence delivery best practices across teams.

Own interaction and program planning end-to-end: scope, schedule, budget, and quality from kickoff through completion

Define and shape delivery models for customer engagements, composing on-site and remote approaches including Max Attention Next Generation services

Build forward-thinking formal and informal relationships with senior stakeholders; address political, resource, budgeting, and legal issues affecting program outcomes

Lead proposal and offer development to support business development and win new SAP engagements with managed risk

Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management

Mentor project managers and support people development activities in partnership with respective line managers

Where you belong

You will join SAP's Customer Value Group — the global services and consulting community that partners directly with enterprise customers through their most complex SAP transformations. Based in Palo Alto, you will work with global accounts and cross-regional delivery teams, with a culture built on delivery rigor, trusted relationships, and accountability to customer outcomes. This is a moment of significant investment in how SAP delivers at scale, and you will help shape what great looks like.

Requirements

• Additional Information
• All your information will be kept confidential according to EEO guidelines.
• About SAP
• With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
• As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
• We win with inclusion
• SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Conditions

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Company Description