Director, Technical Program Management (Security)

Description

The company sells a CRM platform built around AI agents, and this role sits in its Technology & Products organization.

The Director, Technical Program Management (Security) runs large cyber security programs for the company Security team, which is a internal team name, so write it as the security team: the work covers developing best practices, adopting new technologies or processes, and getting security programs into partner teams' roadmaps and deliverables.

The role is an individual contributor position. The ideal candidate communicates well at every level, from engineers to senior executives, and has managed large, complex projects, presenting data in a way that supports decisions.

Candidates may apply for up to 3 roles within 12 months to avoid duplicated effort.

Responsibilities

• Own technical program planning and delivery across Identity and Access, Data Security, Network Security, Technical Resilience, Cloud Security, and other security domains, applying strong analytical and technical skills.
• Define program requirements and business impact, then work with engineers to set the definition of done and split the technical work into executable tasks.
• Turn business goals into tactical and strategic execution plans, and carry them out through close collaboration and agile leadership.
• Build trusted relationships with key technology and functional leaders and stakeholders to keep programs focused on strategic goals, and hold the resources on the program accountable for their parts.
• Produce program reporting for executives backed by data, flag blockers and risks early, and state the actions needed to get back on track.
• Use agile methods and the product development lifecycle to work with product and engineering organizations, helping senior managers and engineers design sound technical and operational approaches that deliver value to customers quickly.
• Use internal tools and an agile mindset to build a collaborative environment that encourages autonomy, transparency, mastery, innovation, and continuous improvement.
• Find and remove obstacles that slow programs down, and bring clarity so teams keep moving.
• Act as the go-to leader, offering transparency and visibility across the whole Technology & Products organization.
• Look for and act on constructive feedback to keep growing.
• Understand and simplify end-to-end processes.
• Foster creativity, innovation, and learning within the team.
• Lead thinking across the organization, help advance product and technology strategy globally, and challenge others to change.

Requirements

• 10+ years of enterprise software, technical program, or engineering management experience at an enterprise technology company, including Director-level TPM work.
• 5+ years leading SaaS product development programs, with a clear grasp of the SaaS business model and its development lifecycle.
• Deep knowledge of and hands-on experience with cyber security and risk management practices.
• Strong analytical and problem-solving skills, with a record of detailed, hands-on work.
• Deep experience with the software development lifecycle, and the ability to apply agile methods in a changing environment.
• Able to build credibility and rapport with senior executives and team members.
• Excellent organizational, communication, and relationship skills that help build consensus across cross-functional, matrix-managed teams.
• Able to quickly master the technical subjects and technologies a program depends on.
• Strong organization, project management, analysis, and communication skills.
• Bachelor's degree or equivalent work experience.
• Preferred: experience with vulnerability management processes and tools.
• Preferred: experience supporting cyber detection and response operations.
• Preferred: familiarity with compliance and security standards, policies, and risk management.
• Preferred: experience in vendor management.
• Preferred: knowledge of public cloud infrastructure.
• Preferred: ability to learn the company application quickly to build tools and reports, or a strong interest in technology and building tools that automate processes.
• Preferred: a Master's in engineering, computer science, or a related technical field.
• Preferred: understanding of the Security Development Lifecycle.
• Preferred: a PMP, CISM, or CISSP certification, held or wanted.
• Enjoys handling multiple roles at once and building relationships to get things done.
• Works well in a high-energy environment and moves comfortably between tactical and strategic work.
• Has strong executive presence and communication skills.
• Puts the customer first in service-minded work.
• Welcomes a very open flow of information, conversation, and ideas.
• Comfortable with ambiguity and change, and able to rally a team behind a vision that is not yet fully defined.

Conditions

Individual contributor role.

Benefits

• The company says its benefits and resources support work-life balance.