Product & Training Support Engineer

Description

This role sits within Technical Customer Services (TCS) and combines administrative support, product expertise and advanced after-sales technical and training support.

The role covers warranty tyre diagnosis, logging and monitoring, and specialist service and technical backup for the TCS field team, DC2, Sales, Marketing and the C360 Network.

You will support training in practical areas such as PSV, CVT and CST tyre fitting, husbandry, vehicle lifting and securing, and walk-round checks.

The role also monitors product quality on an ongoing basis and raises early warning quality concerns with Central Technical Services and the Bandvulc plant.

The company is one of the world's largest tyre makers. It was founded in 1871, has been in business for more than 150 years, and generated sales of €19.7 billion in 2025. It employs around 78,000 people across 54 countries and markets.

Within the Tires group sector, which makes car, truck, bus, two-wheel and specialty tyres plus smart solutions and services for fleets and tyre retailers, sales were 13.8 billion euros in fiscal year 2025. The tyre division employs more than 55,000 people worldwide across 19 production sites and 16 development sites.

Responsibilities

• Handle the daily running of tyre complaints and adjudications, meeting high performance targets for complaint processing and re-examination cases.
• Assess product quality and write the related reports.
• Hit customer response targets consistently within the defined KPIs.
• Support the TCS audit programme when needed.
• Give specialist technical input to the technical training courses in the portfolio.
• Deliver practical training in vehicle securing, lifting, walk-round checks, wheel security, tyre fitting, balancing, re-grooving, repairing and all related course content.
• Keep the warranty and training facility running, clean, fully functional and at a high standard of service and quality.
• Track product quality performance, spot emerging concerns, and coordinate reporting and escalation through internal quality management processes.
• Act as the main contact between UK Technical Services, Central Technical Services and manufacturing on product quality and warranty matters.
• Give customers, fleets, dealers, sales teams and internal stakeholders accurate technical advice on tyre technology, performance, servicing and warranty, sharing data clearly and in line with compliance rules.
• Help deliver technical training and help develop training programmes for the commercial vehicle and passenger tyre service networks.
• Help create training materials, technical bulletins, videos and other content the business needs.

Requirements

• You are a highly experienced technical professional with deep knowledge of tyre technology, servicing, warranty investigation and quality management.
• You bring strong analytical, communication and customer service skills, and you can drive compliance, support continuous improvement and give technical leadership across the business.
• GCSEs (or equivalent) in Maths, English and a science subject.
• Desirable: a full, clean UK driving licence.
• Highly desirable: relevant technical qualifications or extensive experience in the tyre or automotive industry.
• Competent in Microsoft Office.
• Proven experience in a technical role in tyre retail, tyre service or the automotive sector.
• Hands-on experience servicing commercial vehicle (CVT) and passenger car (PLT) tyres.
• Strong grasp of tyre warranty assessment, complaint handling and root cause analysis.
• Experience working with customers, fleets, dealers and technical service providers.
• Knowledge of tyre construction, manufacturing and performance characteristics.
• A reasonable understanding of the UK tyre warranty process and real-world tyre operating conditions.
• A good understanding of commercial and passenger vehicles.
• An awareness of tyre quality monitoring, compliance processes and technical reporting systems.
• Experience with business systems such as Microsoft Office, SAP and quality management platforms.
• Strong analytical and problem-solving skills, with the ability to find root causes and recommend corrective actions.
• Excellent written and verbal communication.
• Ability to write technical reports and explain complex information clearly to customers and stakeholders.
• Strong customer service and conflict-resolution skills.
• Excellent planning, organisation and attention to detail.
• Ability to help deliver technical training and give expert guidance to colleagues, customers and service partners.
• Good conflict resolution and communication skills, with the ability to explain complex subjects in simple terms.
• High ownership and accountability.
• A customer-focused approach and a commitment to quality and compliance.
• A continuous improvement mindset and willingness to question existing processes.
• Strong teamwork and collaboration skills.
• Eagerness to learn, build technical expertise and share knowledge with others.

Conditions

Applications close on Monday 16th November 2026.

Provisional interview dates: a first-stage Virtual Teams interview on 24th November, and a second-stage face-to-face interview at the Rugby offices on 8th and 10th December 2026.