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Company hidden

Senior Support Engineer

  • Remote
  • 6+ years

Salary

Not stated

Similar roles pay $85K - 155K a year · our estimate

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Description

Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.

About the Role

We're looking for a Senior Support Engineer in Brazil to own our support queue and drive our customers to success. Because the company is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.

The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.

Responsibilities

  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

Requirements

  • Technical depth and real familiarity with the the company product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Benefits

  • Fast-paced growth environment with deep technical ownership
  • Competitive salary
  • Experience: 5+ years
  • Visa: US citizen/visa only

Where you’d work

Fully remote

You can work from

  • United States

No visa sponsorship

You must already be able to work in the United States

About the company

Company hidden

  • Industry: AI

Your chances

Likely still hiring, not crowded yet, and a person reads your message.

  • 18 checks run
  • 6 good signs
  • 2 red flags

Still hiring?

12 checks

Likely active

In its favour2

  • Still on the company's own careers site, checked 3 h agoModerate evidence
  • A hiring contact is attached to itSlight evidence

Against it1

  • None of the company's 9 open roles was posted in the last 2 weeksModerate evidence

How crowded?

6 checks

Low

In its favour4

  • You can message the hiring contact and skip the queueModerate evidence
  • Remote within United States onlySlight evidence
  • Only for people already authorized to work in United StatesSlight evidence
1 moreFewer
  • Senior level: far fewer people qualifySlight evidence

Against it1

  • Open for 2 weeks: applications have had time to pile upModerate evidence

Fits Me

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Check My Fit
Details14 facts · Role, Location, Compensation, Employment, Company
Tech stack
  • LLMs
Seniority
Senior
Type
Full-time
Industry
AI
Specialty
Technical Support
Region
United States
Show 8 more factsShow less

Role

Category
Solutions & Support
Specialty
Technical Support
Seniority
Senior
Experience
5+ years
Tech stack
  • LLMs

Location

Work model
Remote
Region
United States
Remote from
  • United States
Visa sponsorship
Not sponsored
Must already work in
  • United States

Compensation

Salary
Salary by agreement
Pay period
Annual

Employment

Type
Full-time

Company

Industry
AI

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